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kayiyung@gmail.com
Newbie


Joined: 04 Jun 2017
Posts: 1

PostPosted: Sat Aug 26, 2023 2:02 am   

Retrieve License Key Probrem
 
a week days before, i Retrieve License Key but today still not yet receive the email.
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mikeC130
Apprentice


Joined: 03 Jul 2006
Posts: 108

PostPosted: Sat Aug 26, 2023 12:15 pm   
 
If you don't get a reply on this forum shortly from Chiara, try sending her an email directly to chiara at zuggsoft dot com (replace at with @ and dot with . for the exact address).
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 387
Location: USA

PostPosted: Mon Aug 28, 2023 5:25 pm   
 
Thanks for the quick response MikeC.
If you don't get your key, email me directly at support@zuggsoft dot com with your registered name and best guess at the email on file. I'll be happy to get you an updated or new key while the gmail issue persists.
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CaszSix
Newbie


Joined: 10 Sep 2023
Posts: 1

PostPosted: Sun Sep 10, 2023 7:25 am   
 
Hi,
I am having a similiar issue now, it seems to be a strictly gmail issue versus zuggsofts mailer.

I have registered this account through an old hotmail email and it works fine, but I did buy the license key with a gmail account and I did not get one nor can I login to retrieve it through the store account cause its inactive apperantly.

I did send an email to the support about it, Chiara. But it was for cmud.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 387
Location: USA

PostPosted: Tue Sep 12, 2023 12:27 am   
 
Until Zugg can find the correct ritual or incantation to fix the gmail issue (because all reasonable fixes have failed)
anyone needing a key can email me directly at support@zuggsoft dot com with your registered name and best guess at the email on file and I will generate a manual license key.
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Moirai
Newbie


Joined: 23 Aug 2018
Posts: 2

PostPosted: Fri Oct 27, 2023 3:23 am   
 
Hitting this same issue, currently on gmail, tried emailing support and my email got bounced back.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 387
Location: USA

PostPosted: Wed Nov 01, 2023 7:36 pm   
 
@moirai, try emailing zuggsoft@gmail.com. See if that will get through.
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