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dreamopolis
Beginner


Joined: 21 Nov 2006
Posts: 21

PostPosted: Sat Sep 11, 2010 9:53 am   

Invalid License key?
 
I've just had to do a reinstall of CMUD and now it says my license key is no longer valid. This is the third time I've had to a reinstall, and so I'm wondering if that has anything to do with it?

Ps. I installed from Alpha and upgraded it to the current Beta.

Any help?
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dreamopolis
Beginner


Joined: 21 Nov 2006
Posts: 21

PostPosted: Sat Sep 11, 2010 10:58 am   
 
Ps. I have also requested a new key by going to the store and logging in. This still doesn't solve the problem :( I'm going to try and reinstall to Alpha and see if I have any luck there.
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dreamopolis
Beginner


Joined: 21 Nov 2006
Posts: 21

PostPosted: Sat Sep 11, 2010 11:11 am   
 
Reinstall seems to have worked, but only on Alpha. I may try Beta later. But any further help or suggestions would be very appreciated. Thanks
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 370
Location: USA

PostPosted: Sat Sep 11, 2010 12:13 pm   
 
Read this announcement:
http://forums.zuggsoft.com/forums/viewtopic.php?t=35690
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dreamopolis
Beginner


Joined: 21 Nov 2006
Posts: 21

PostPosted: Sat Sep 11, 2010 12:24 pm   
 
Ah, okay. Thanks for the help.
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dreamopolis
Beginner


Joined: 21 Nov 2006
Posts: 21

PostPosted: Sat Sep 11, 2010 12:29 pm   
 
I'm not entitled to a free copy, but I should be entitled to half-price, it's still showing as $29.99. :( Though, I probably won't be buying it.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 370
Location: USA

PostPosted: Sat Sep 11, 2010 3:09 pm   
 
Send us an email to support@zuggsoft.com with your right name and registered email and I can get your discount reset if you decide you want to upgrade.
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killergate
Novice


Joined: 16 Feb 2009
Posts: 38

PostPosted: Tue Sep 14, 2010 8:43 am   
 
Hi,

I've got the same issue - I should be entitled for a discount, if not free - I've emailed support@zuggsoft.com yesterday.

/kg
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acaykath
Wanderer


Joined: 03 Aug 2005
Posts: 84

PostPosted: Thu Sep 16, 2010 12:32 am   
 
Now this may be rather picky of me, but why does it not wait until after your purchase is successful to remove the item, or check your order history when you go to checkout? And why does it not like my credit card and why does chrome keep crashing when trying to complete the order...
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 370
Location: USA

PostPosted: Thu Sep 16, 2010 11:57 am   
 
Why doesn't it wait until the purchase is completed to remove the offer? A limitation of the store software.
Why doesn't it like your credit card? Its almost certainly some minor discrepancy in how your address is listed in their computers vs how you're typing it in. You may want to try the purchase via Paypal option because they use different security.
Why does Chrome keep crashing? Sorry, I can't help with that one.


I can't fix this anonymously. Email support@zuggsoft.com with your right name and email address and a summary of the problem and we'll be able to help.
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