Zugg Software :: View topic

Posted: Sat Feb 03, 2007 11:26 pm

hello. just installed cmud on a fresh system. while updating the help files i got the follwoing eror message:

there was an error processing the help update:
File <unknown> Line: 1 Col:1 Error: Invalid XML character found

maybe it has something to do with the missing tutorials? i know this is still empty, but before at least 'tutorials' was shown in the help overview (was the last item shown in the list)

good night, bye, kai

Posted: Sun Feb 04, 2007 12:17 am

Not happening for me. Tried a fresh install? The help database is kept in the install directory so there's no need to destroy your data too.

Posted: Sun Feb 04, 2007 9:25 am

hi, on the main (desktp) pc , help update runs fine.. now i installed cmud on a just-bought notebook...installation works fine..just the probs with help update ...
i also unistalled cmud, cleaned registry and installed again...still this problem, everything is downloaded, but not installed

on both pc i have sql server 2005 installed (from visual studio), but on the notebook (where's the problem) there's no m$ access (has it s.th. to do with this maybe?)..

thanks for help and advice :-)
regards, kai

Posted: Sun Feb 04, 2007 5:05 pm

does no-one have a clue about this? help files are downloaded and then i got this xml error....

thanks

Posted: Sun Feb 04, 2007 5:55 pm

Well, if it's working for everyone except you, and it's even working on one of your computers but not the other, then it's a problem with your computer. I'm sure Zugg will know more.

Posted: Sun Feb 04, 2007 6:37 pm

the notebook is toshiba p100-463 , winxp sp2 , Intel Dual 2 Core

could it be because of 64bit ? but i dont think so...

Posted: Sun Feb 04, 2007 6:48 pm

now i fixed the problem :-) i just had to deactivate norton internet security 2006 for some minutes..then downloading help topics again, and this time no problem.... :-?

but maybe my experience could be useful for zugg nevertheless. e.g. i didn't have problems updating the packages and i did let Norton allow cmud.exe to access the web

thanks for help, fang,
cu, bye

Posted: Mon Feb 05, 2007 8:15 pm

Sounds like a problem with the error detection in the help window if the network connection fails. It's probably returning some sort of error message instead of the expected XML data, and then CMUD tries to parse the error message as XML and gives the error. My guess is that Norton is trying to generate some "nice" message about not being able to access the site, rather than just returning a normal HTTP error code.