Tarn
GURU
Joined: 10 Oct 2000
Posts: 873
Location: USA
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 Posted: Thu Apr 20, 2006 3:16 pm
Arguments/Flames
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Please remember that the supportive community is a major selling point for Zuggsoft.
Potential customers understand that a business with (60,000?) customers is going to have a few angry threads in the forums- the mere presence of a negative comment if someone searches the forums doesn't kill sales. They may even take it as a positive sign because it's evidence that negativity isn't simply moderated away.
They will take note of the response to a complaint, and it's important for all posters to remember that their messages will be seen by lots of people deciding whether or not to buy.
I know Zugg and Chiara appreciate all of the support that they get, but please try to keep comments non-confrontational. As examples from a recent thread, telling an upset user that they should be thankful for what they've gotten, or characterizing their comments as whining or them personally as a troll is just going to feed the flames.
-Tarn |
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