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Tarn
GURU


Joined: 10 Oct 2000
Posts: 853
Location: USA

PostPosted: Thu Apr 20, 2006 3:16 pm   

Arguments/Flames
 
Please remember that the supportive community is a major selling point for Zuggsoft.

Potential customers understand that a business with (60,000?) customers is going to have a few angry threads in the forums- the mere presence of a negative comment if someone searches the forums doesn't kill sales. They may even take it as a positive sign because it's evidence that negativity isn't simply moderated away.

They will take note of the response to a complaint, and it's important for all posters to remember that their messages will be seen by lots of people deciding whether or not to buy.

I know Zugg and Chiara appreciate all of the support that they get, but please try to keep comments non-confrontational. As examples from a recent thread, telling an upset user that they should be thankful for what they've gotten, or characterizing their comments as whining or them personally as a troll is just going to feed the flames.

-Tarn
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edb6377
Magician


Joined: 29 Nov 2005
Posts: 482

PostPosted: Thu Apr 20, 2006 11:05 pm   
 
I agree wholeheartedly.
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