Zugg Software :: View topic

Newbie Joined: 10 Jun 2005 Posts: 2

I purchased Zmud in 2002 and have used it with no major problems since then. Recently after I reformatted my computer I reinstalled zmud and when the trial expired I tried to relicense it and I get an error message that the license key is invalid. I only have it licensed on my desktop and laptop so I dont know why I'm having this problem. Does anyone have any suggestions about what may be causing this or how I can fix it?

Newbie Joined: 10 Jun 2005 Posts: 2

As a sidenote I just unlicensed my laptop and I still cant license my desktop.

GURU Joined: 23 Dec 2000 Posts: 4834 Location: USA

My guess is that you made a mistake in copying down/typing in your order id. If I recall, Zugg only uses zeroes instead of upper-case O's (or vice versa).

Beyond that, since Zmud is currently running (or, rather, was) maybe it's the fact that Zugg's elicense account is closed and eLicense is thinking you're trying to register a new product (since this would be after the account closing, eLicense would say it's an invalid id).

At any rate, this might end up being a question you need to take to email with Zugg as it's a license issue (he doesn't answer such things on the message boards.)

Posted: Fri Feb 03, 2006 11:54 pm

Make sure you are running the latest 7.21 version of zMUD, then follow the instructions given in the Support/Lost Reg Code menu at the top of this web site to retrieve your license for the latest version. If you have trouble with that, then email us.

We can no longer generate eLicense reg codes or support that version of zMUD, so if you are not using 7.21 there isn't much we can do to help.

Older eLicense keys should continue to be valid (eLicense doesn't close the server or close our account or anything like that). But if something caused your license to get messed up, we cannot generate a new license for eLicense. And there were lots of ways to get your eLicense license messed up.