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ILMS8567
Newbie


Joined: 06 Dec 2005
Posts: 6

PostPosted: Wed Dec 07, 2005 12:06 am   

Need a response please, about buying zmud.
 
Ok I tried to purchase zmud with my visa check card, when I entered everything it said the card was declined. So I entered it again and tried again...stil declined.


I call my bank to see why it was declined, and they said it wasn't declined and both purchases have went through.

I didn't get a pass key or anything, and it charged my account twice.


Who can I speak to about this?

Thanks.
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TonDiening
GURU


Joined: 26 Jul 2001
Posts: 1958
Location: Canada

PostPosted: Wed Dec 07, 2005 12:22 am   
 
http://www.zuggsoft.com/page.php?file=zuggsoft/regcode.htm

Try that page. I know I can log into the store at Zuggsoft and have it re-email me my license keys.
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nexela
Wizard


Joined: 15 Jan 2002
Posts: 1644
Location: USA

PostPosted: Wed Dec 07, 2005 1:06 am   
 
You should email support@zuggsoft.com and explain what happen being as specific as possible in case this is a bug in the store software. Also be sure to provide the email address and at most the last 4 digits of the credit card used for purchasing and allow at least a few days for a reply (response times are normally pretty quick).
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ILMS8567
Newbie


Joined: 06 Dec 2005
Posts: 6

PostPosted: Wed Dec 07, 2005 1:24 am   
 
I can't log into the zmud store, i tried my email and it says I have never registered...

It was like I never even bought Zmud, but it sent it through twice.
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TonDiening
GURU


Joined: 26 Jul 2001
Posts: 1958
Location: Canada

PostPosted: Wed Dec 07, 2005 1:32 am   
 
Email as Nexela suggested. Zugg or his wife Chiara will get to it shortly.
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ILMS8567
Newbie


Joined: 06 Dec 2005
Posts: 6

PostPosted: Wed Dec 07, 2005 5:06 pm   
 
Ok I haven't gotten a response yet...so.

Is there any other zmuds I can play till this gets figured out?
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Pseudo
Wanderer


Joined: 25 Oct 2005
Posts: 99

PostPosted: Wed Dec 07, 2005 5:11 pm   
 
Zmud has a 30 day free evaluation, otherwise there is the free version of zMud (v3.62) that is unsupported. Please keep in mind the free version has bugs and lacks many features available in the commercial version. You can download either here:
http://forums.zuggsoft.com/index.php?page=4&action=category&cat_id=1
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ILMS8567
Newbie


Joined: 06 Dec 2005
Posts: 6

PostPosted: Wed Dec 07, 2005 5:47 pm   
 
3.62 doesn't work wiht Xp...

Anything else?
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 389
Location: USA

PostPosted: Wed Dec 07, 2005 6:39 pm   
 
I have responded privately to your email.

In short, your bank has given you incorrect information. No purchase has been completed. You do not give the reason given by the system for your card being declined. Usually it is because your address has not been entered exactly as it is found in your credit card records.
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Pseudo
Wanderer


Joined: 25 Oct 2005
Posts: 99

PostPosted: Thu Dec 08, 2005 1:20 pm   
 
Funny that no where in this thread until after my response is XP mentioned. It just asks for any other zmud versions. Oh, and Chiara, your speed rocks! :)
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