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SnertMN
Newbie
Joined: 27 Jun 2022
Posts: 4
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 Posted: Mon Jun 27, 2022 1:12 am
Failed Hard Drive - No license Key
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I had to recover my HD and re-install CMUD. I went into my order on the main web site, which I've actually had to do before, and requested a new key.
It told me the key was sent, but I never got the email. I checked spam, and every folder, and it's been hours.
Is the emailing of the key still working? I tried the request again and it said it was already recently sent.
Thanks,
Snert |
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Last edited by SnertMN on Tue Jun 28, 2022 9:46 am; edited 1 time in total |
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SnertMN
Newbie
Joined: 27 Jun 2022
Posts: 4
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Posted: Mon Jun 27, 2022 12:33 pm
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Actually, I saw the note about it failing before, but them having fixed it. And I did email support but hadn't heard back.
I do have a backup of files from the old HD, but don't know what the license file is that I could move in place if need be. |
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Tarn
GURU
Joined: 10 Oct 2000
Posts: 873
Location: USA
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Posted: Mon Jun 27, 2022 1:51 pm
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I just did an install with a new key request about two(?) weeks ago. Logged into the store account, asked for a key, and it was there within a minute or so.
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SnertMN
Newbie
Joined: 27 Jun 2022
Posts: 4
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Posted: Mon Jun 27, 2022 4:04 pm
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| Tarn wrote: |
| I just did an install with a new key request about two(?) weeks ago. Logged into the store account, asked for a key, and it was there within a minute or so. |
Not for me. I checked spam and everywhere. No luck. I can find my original order Serial Number in my email even, but that no longer works of course. |
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miegorengman
Wanderer
Joined: 05 Sep 2008
Posts: 52
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Posted: Wed Jun 29, 2022 6:40 pm
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i received the following from support when i reported the same problem.
I'm sorry you haven't received your key. Is there another address I can send one to?
We are having an issue with random gmail addresses not receiving their keys. Personally, one of my 4 gmail accounts will utterly fail, the others work fine. Zugg is looking into it.
Chiara
Zuggsoft support |
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Chiara
Site Admin
Joined: 29 Sep 2000
Posts: 389
Location: USA
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Posted: Thu Jun 30, 2022 10:27 am
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We were able to get this sorted out yesterday.
If you don't get a response within 48 hours through the help system, you can email me directly at chiara at zuggsoft dot com. |
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SnertMN
Newbie
Joined: 27 Jun 2022
Posts: 4
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Posted: Thu Jun 30, 2022 2:04 pm
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Thanks Zugg!
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