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Dragoon985
Newbie


Joined: 01 Mar 2019
Posts: 4
Location: Arizona

PostPosted: Sat Mar 02, 2019 8:00 am   

Can Anyone Help?
 
I purchased a copy of Cmud last night and paid for it through paypal and never did receive my email for proof of purchase or my product key. My trial edition is expiring in 2 days and I'd like to get this fixed before then if possible. I already contacted support and have a ticket open, but have yet to receive a response back about it. I can send a screenshot of the paypal transaction if need be, but that's all I have.
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shalimar
GURU


Joined: 04 Aug 2002
Posts: 3895
Location: Pensacola, FL, USA

PostPosted: Sat Mar 02, 2019 12:53 pm   
 
Let me give Chiara a nudge, she handles these things.
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Discord: Shalimar#3679
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Dragoon985
Newbie


Joined: 01 Mar 2019
Posts: 4
Location: Arizona

PostPosted: Sat Mar 02, 2019 11:19 pm   
 
Since I'm not sure if we will get this fixed before the trial runs out, will I still be able to use it?
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shalimar
GURU


Joined: 04 Aug 2002
Posts: 3895
Location: Pensacola, FL, USA

PostPosted: Sun Mar 03, 2019 1:22 am   
 
Hopefully, we can get things resolved before then, but if not... no, I think the trial will keep you from connecting to anything.
Did you try checking your spam folder to see if the mail got filtered?
I believe there is a known issue regarding accounts tied to a hotmail email.
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Discord: Shalimar#3679
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Dragoon985
Newbie


Joined: 01 Mar 2019
Posts: 4
Location: Arizona

PostPosted: Sun Mar 03, 2019 2:15 am   
 
Its purchased under a gmail email and yes I did check the spam folder multiple times.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 356
Location: USA

PostPosted: Sun Mar 03, 2019 11:34 am   
 
I have now responded to all support requests, so your key should be in your inbox. (If it isn't in spam)
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Dragoon985
Newbie


Joined: 01 Mar 2019
Posts: 4
Location: Arizona

PostPosted: Sun Mar 03, 2019 11:59 am   
 
Ok great, I got it. Tyvm! :D
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