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jackdoslanti
Beginner


Joined: 26 Sep 2018
Posts: 11

PostPosted: Fri Sep 28, 2018 8:05 am   

Is this just a scam?
 
Bought and paid for zmud, no contact from site.....

Having to escalate to paypal to try and recover the cost now :(
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 361
Location: USA

PostPosted: Fri Sep 28, 2018 9:37 am   
 
Definitely not a scam. Just a small family business currently tended by just me unless it is a complicated back end issue.
Response time runs 24-48 hours.
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jackdoslanti
Beginner


Joined: 26 Sep 2018
Posts: 11

PostPosted: Sun Sep 30, 2018 2:11 pm   
 
Not sure what's going wrong then....I don't have any spam filters setup on There's nothing in spam/junk email folders....


Last edited by jackdoslanti on Thu Oct 04, 2018 11:54 am; edited 1 time in total
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jackdoslanti
Beginner


Joined: 26 Sep 2018
Posts: 11

PostPosted: Mon Oct 01, 2018 9:28 am   
 
I have mailed support@zuggsoft.com from the email address above...looks like it was delivered fine so I don't think the issue is at my end. It's a mail address I have used for years with no issues, no filtering or blocked addresses.....
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shalimar
GURU


Joined: 04 Aug 2002
Posts: 4029
Location: Pensacola, FL, USA

PostPosted: Mon Oct 01, 2018 12:43 pm   
 
Patience please, the matter is being looked over, I am sure.
_________________
Discord: Shalimar#3679
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jackdoslanti
Beginner


Joined: 26 Sep 2018
Posts: 11

PostPosted: Mon Oct 01, 2018 4:18 pm   :P
 
shalimar wrote:
Patience please, the matter is being looked over, I am sure.


Not sure those are the exact words you meant, but I understand your meaning :)
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jackdoslanti
Beginner


Joined: 26 Sep 2018
Posts: 11

PostPosted: Tue Oct 02, 2018 8:50 pm   
 
I'm still being patient....
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 361
Location: USA

PostPosted: Wed Oct 03, 2018 12:21 am   
 
The issue is at your end. I have no other reports in the past week of others unable to receive emails from zuggsoft.com, but you obviously haven't received any of my replies. I have sent several. Is there an alternate email address we can use?
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 361
Location: USA

PostPosted: Wed Oct 03, 2018 12:22 am   
 
Hotmail and it's offshoots sometimes decides that zuggsoft.com is a spammer and blocks everything from us. There is no way for us to get off their list.
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jackdoslanti
Beginner


Joined: 26 Sep 2018
Posts: 11

PostPosted: Wed Oct 03, 2018 6:26 am   
 
Nothing received at
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 361
Location: USA

PostPosted: Thu Oct 04, 2018 5:04 pm   
 
My database is down. I can't access it until Zugg can fix it tomorrow. It is beyond my skillset.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 361
Location: USA

PostPosted: Thu Oct 04, 2018 5:24 pm   
 
Zugg was able to fix it remotely. I have sent new keys to 2 of the alternate addresses provided.
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keeperofkeys
Beginner


Joined: 15 Sep 2017
Posts: 13
Location: Victoria , Australia

PostPosted: Fri Oct 05, 2018 11:12 pm   
 
Hi Chiara,
you can request removal by using this service :)
https://sendersupport.olc.protection.outlook.com/snds/index.aspx

Regards,
Adam
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morganja
Newbie


Joined: 27 Apr 2018
Posts: 3
Location: United State

PostPosted: Mon Oct 08, 2018 5:22 am   
 
I hope that everything works fine on your end.
Sometimes you just need to reach out for them. A few months ago I had this problem with an online shop called Petstreetmall. I am surprised that they did resolve the issue about the dog bath products that I have purchased from them.
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