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Thrawn
Newbie


Joined: 16 Nov 2016
Posts: 4

PostPosted: Wed Nov 16, 2016 7:54 pm   

Problem with purchase
 
Hello,

tried to buy CMUD, but it seems the order did not get through correctly as it vanished shortly after payment from the order history.
Now I tried to reach the developer via email or support contact forum, and only thing I get is:

Diagnostic-Code: X-Postfix; delivery temporarily suspended: connect to
mx-core-01.wolfpaw.net[204.209.44.106]: No route to host

So, anyone knows if there is any other way to get in contact before I will have to tell the bank to cancel the money order?
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Vijilante
SubAdmin


Joined: 18 Nov 2001
Posts: 5182

PostPosted: Wed Nov 16, 2016 10:34 pm   
 
You can send a private message to Chiara on this forum. http://forums.zuggsoft.com/forums/profilez.php?mode=viewprofile&u=10

She handles all the accounting information. You might also check your bank account online or in person to find out if the charge even went through.
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Thrawn
Newbie


Joined: 16 Nov 2016
Posts: 4

PostPosted: Thu Nov 17, 2016 4:47 pm   
 
Money was delivered and charged from my account.
I will try the PM, hope it helps.

Thanks
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Thrawn
Newbie


Joined: 16 Nov 2016
Posts: 4

PostPosted: Wed Nov 23, 2016 12:56 pm   
 
Sadly no reply via mail, contact form nor forum PMs.

Anyone knows if they are enjoying holidays? Slowly getting a bit angry.
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Vijilante
SubAdmin


Joined: 18 Nov 2001
Posts: 5182

PostPosted: Wed Nov 23, 2016 4:39 pm   
 
Chiara is usually very quick about dealing with such issues. I can only guess that there is a problem with the email server that has not been noticed. Keep trying to email support@zuggsoft.com
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WilliamH
Newbie


Joined: 26 Nov 2016
Posts: 3

PostPosted: Sat Nov 26, 2016 8:58 pm   
 
And let us know how it goes. I was about to download and try Cmud since it appears to be more up to date than Zmud, i'm a prior zmud owner/user.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 323
Location: USA

PostPosted: Wed Nov 30, 2016 2:57 pm   
 
I'm very sorry about the delay. We had some unexpected excitement of the medical kind. Everything is fine now and I'll be catching up today.
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Thrawn
Newbie


Joined: 16 Nov 2016
Posts: 4

PostPosted: Wed Nov 30, 2016 6:39 pm   
 
License keys have been delivered. All fine now.
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