Zugg Software :: View topic

Newbie Joined: 09 Jan 2007 Posts: 2 Location: UK

I hope i am not wasting anyones time here asking this.

I have emailed the appropiate email for Zugg's support about it, but nothing in the last 20 hours or so.

I purchased yesterday Zmud with the free Cmud bundle using paypal.

It took a good hour to get my receipt for this purchase and a receipt number. Which i can't use as a licence key.

How long does it take to get a Key for my Zmud and Cmud, is it done manually after Zugg recieves a confirmation of payment?

Anyone have any advice?

I am situated in the UK and used the british paypal system, does that affect anything.

Posted: Wed Jan 10, 2007 3:00 pm

It's automatic and no, you shouldn't have any problem with the British paypal system.

Try going into your store account and requesting a license key - you should be able to choose both zMUD and CMUD from the list if it's been processed.

Finally, Zugg (and presumably Chiara, who handles support) was on holiday for a week, which may have slowed down support response times.

Newbie Joined: 09 Jan 2007 Posts: 2 Location: UK

Thanks:)

When i purchased it and got the confirmation screen i didn't do the password bit and sign up, i closed the browser by mistake.

So i can't retrieve a password for my store account.

Posted: Wed Jan 10, 2007 5:50 pm

Then I believe you may be, as they call it in the tech support trade, totally buggered. You'll have to wait for Chiara to get back to you.