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SnertMN
Newbie


Joined: 27 Jun 2022
Posts: 4

PostPosted: Mon Jun 27, 2022 1:12 am   

Failed Hard Drive - No license Key
 
I had to recover my HD and re-install CMUD. I went into my order on the main web site, which I've actually had to do before, and requested a new key.

It told me the key was sent, but I never got the email. I checked spam, and every folder, and it's been hours.

Is the emailing of the key still working? I tried the request again and it said it was already recently sent.

Thanks,

Snert


Last edited by SnertMN on Tue Jun 28, 2022 9:46 am; edited 1 time in total
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SnertMN
Newbie


Joined: 27 Jun 2022
Posts: 4

PostPosted: Mon Jun 27, 2022 12:33 pm   
 
Actually, I saw the note about it failing before, but them having fixed it. And I did email support but hadn't heard back.
I do have a backup of files from the old HD, but don't know what the license file is that I could move in place if need be.
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Tarn
GURU


Joined: 10 Oct 2000
Posts: 865
Location: USA

PostPosted: Mon Jun 27, 2022 1:51 pm   
 
I just did an install with a new key request about two(?) weeks ago. Logged into the store account, asked for a key, and it was there within a minute or so.
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SnertMN
Newbie


Joined: 27 Jun 2022
Posts: 4

PostPosted: Mon Jun 27, 2022 4:04 pm   
 
Tarn wrote:
I just did an install with a new key request about two(?) weeks ago. Logged into the store account, asked for a key, and it was there within a minute or so.


Not for me. I checked spam and everywhere. No luck. I can find my original order Serial Number in my email even, but that no longer works of course.
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miegorengman
Novice


Joined: 05 Sep 2008
Posts: 35

PostPosted: Wed Jun 29, 2022 6:40 pm   
 
i received the following from support when i reported the same problem.




I'm sorry you haven't received your key. Is there another address I can send one to?

We are having an issue with random gmail addresses not receiving their keys. Personally, one of my 4 gmail accounts will utterly fail, the others work fine. Zugg is looking into it.

Chiara

Zuggsoft support
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 379
Location: USA

PostPosted: Thu Jun 30, 2022 10:27 am   
 
We were able to get this sorted out yesterday.
If you don't get a response within 48 hours through the help system, you can email me directly at chiara at zuggsoft dot com.
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SnertMN
Newbie


Joined: 27 Jun 2022
Posts: 4

PostPosted: Thu Jun 30, 2022 2:04 pm   
 
Thanks Zugg!
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