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Felix_Gaunt
Newbie


Joined: 07 Mar 2020
Posts: 8

PostPosted: Tue Aug 17, 2021 8:39 pm   

Not Getting Email with License Key
 
Title says it all, I am building a replacement machine and need a license key for my CMUD Pro but when I go to retrieve it it says it sent it but I never got an email. I then emailed the support email with all my details as it indicated and no response. Anyone else have this issue? I'm not super keen on spending $40 for something I already own....
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shalimar
GURU


Joined: 04 Aug 2002
Posts: 4408
Location: Pensacola, FL, USA

PostPosted: Tue Aug 17, 2021 9:46 pm   
 
Did you check your Spam folder?
I will nudge admin for you.
_________________
Discord: Shalimar#3679
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 372
Location: USA

PostPosted: Wed Aug 18, 2021 9:02 am   
 
Nudge received, thanks Shalimar.

I am caught up with all my support email, so I am not receiving your support requests.

Try emailing me directly with your registered name, the email address on your account, and an alternate email address I can try sending the key to.
chiara at zuggsoft dot com.
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Felix_Gaunt
Newbie


Joined: 07 Mar 2020
Posts: 8

PostPosted: Sun Aug 22, 2021 6:45 pm   
 
Cool, email sent. Thanks! :-)
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Felix_Gaunt
Newbie


Joined: 07 Mar 2020
Posts: 8

PostPosted: Mon Sep 13, 2021 2:46 pm   
 
Sent details over and haven't seen any email. Just following up, looks like got 1 day left (was on vacation) of trial.

Thanks!
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 372
Location: USA

PostPosted: Mon Sep 13, 2021 6:38 pm   
 
Because forum names don't usually match email names, please send me another email and add your forum name. I've helped several people with workarounds recently. I'll need to be able to search my history and figure out what I sent when.
I can definitely say that everything I have received into email has been replied to.
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