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PDXsasquatch83
Newbie


Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV

PostPosted: Wed Oct 24, 2018 1:43 am   

Purchase Issue/No Emails
 
I purchased CMUD this last weekend after my trial expired and I have yet to receive an email or see a KEY show up in my purchase history (only my zmud purchases from a LONG time ago show up). I also contacted the contact us email and have received no response. Is there something I am possibly missing?
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shalimar
GURU


Joined: 04 Aug 2002
Posts: 3849
Location: Pensacola, FL, USA

PostPosted: Wed Oct 24, 2018 1:55 am   
 
If you are contacting them from a Hotmail account, there well could be an issue.
If so, try reaching out to support with an alternate email.
_________________
Windows 10 Home Premium 64-bit
AMD Phenom II x6 1055T 2.8GHz 16GB
CMUD Pro v3.34
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PDXsasquatch83
Newbie


Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV

PostPosted: Wed Oct 24, 2018 1:58 am   
 
My zuggsoft account and paypal account emails are both the same yahoo email I've had since my original purchases of zmud. Hopefully this can be resolved.
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shalimar
GURU


Joined: 04 Aug 2002
Posts: 3849
Location: Pensacola, FL, USA

PostPosted: Wed Oct 24, 2018 3:46 am   
 
Then please give it a Day or two for admin to respond, I will do what I can to hurry things along.
_________________
Windows 10 Home Premium 64-bit
AMD Phenom II x6 1055T 2.8GHz 16GB
CMUD Pro v3.34
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 351
Location: USA

PostPosted: Wed Oct 24, 2018 10:01 am   
 
Hmmm. I don't have a support ticket from you in the help system. That is odd. Please PM me your email address so I can track down your record and see what's up.
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PDXsasquatch83
Newbie


Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV

PostPosted: Wed Oct 24, 2018 3:27 pm   
 
PM sent.
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PDXsasquatch83
Newbie


Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV

PostPosted: Wed Oct 24, 2018 9:31 pm   
 
Anything?
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PDXsasquatch83
Newbie


Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV

PostPosted: Thu Oct 25, 2018 1:00 pm   
 
I purchased cmud on 20-oct-2018 and still have not received any communication via email or license key through the online store.
I completed my purchase and all communications with the same email that I have used with Zuggsoft since 2002.

Order shows as paid in my paypal account.


Going on 5 days and still no license is unacceptable.
Is there anyone available that can assist with this?
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 351
Location: USA

PostPosted: Thu Oct 25, 2018 3:45 pm   
 
Reply sent via the support system.
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PDXsasquatch83
Newbie


Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV

PostPosted: Thu Oct 25, 2018 4:30 pm   
 
Problem resolved and I have my License Key.

Thank you very much Chiara!
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