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Insurection
Newbie


Joined: 06 Jan 2014
Posts: 2

PostPosted: Mon Jan 06, 2014 2:14 pm   

Lost License Key
 
Hello everyone!

Let me start by saying I'm sure this is the wrong place to post this and I can't find a better alternative.

I lost my license key and I've tried to use the retrieve license key tool on the Zuggsoft store website, I have not received any email and yes I have checked all of my spam folders and made sure I am set to receive emails from zuggsoft. Four days ago I opened a support request on the website for a lost license key and still have not received any news regarding the issue.

Any information is appreciated. Is it typical for this to take so long or am I making some mistake somewhere?

Thanks.
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Rorso
Wizard


Joined: 14 Oct 2000
Posts: 1368

PostPosted: Sun Jan 12, 2014 3:01 pm   
 
Hello

Have you checked to make sure the email that the store uses is the correct one?

Do you use webmail or a separate client to check your email? If there is a webmail associated with your email account then you might want to check if it has its own spam folders.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 327
Location: USA

PostPosted: Thu Jan 16, 2014 7:11 pm   
 
Insurection, did you ever get the help you needed? Usually I get back to emails in about 48 business hours, but we took our winter holiday a little late this year.
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