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Gregory
Beginner
Joined: 14 Nov 2013
Posts: 22
Location: Durban, South Africa
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 Posted: Thu Nov 14, 2013 11:06 am
Account Change
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Hi all.
A friend of mine has just purchased CMud for me using his credit card as i do not have one.
The thing is he had to enter his details as the purchaser in order to match his credit card information. I would like to know how i can now transfer the license into my name seeing as though it was purchased as a gift for me. I have the invoice with license key and his name that was emailed to him a few minutes ago after which he then forwarded to me. Can you please direct me on how to do this?
Thanks very much! |
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MattLofton
GURU
Joined: 23 Dec 2000
Posts: 4834
Location: USA
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Posted: Thu Nov 14, 2013 10:37 pm
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There will be no response, period, to billing inquiries made on the forums. Send email to sales@zuggsoft.com or support@zuggsoft.com and Chiara will get with you.
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_________________
EDIT: I didn't like my old signature |
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Gregory
Beginner
Joined: 14 Nov 2013
Posts: 22
Location: Durban, South Africa
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Posted: Fri Nov 15, 2013 6:31 am
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Well seeing as though i opened a support request nearly 24 hours ago and have recieved no response i thought this would be my only option. What do i need to do to actually get this resolved?
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Gregory
Beginner
Joined: 14 Nov 2013
Posts: 22
Location: Durban, South Africa
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Posted: Fri Nov 15, 2013 6:37 am
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I have sent another email. Lets hope i get a reply this time.
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Gregory
Beginner
Joined: 14 Nov 2013
Posts: 22
Location: Durban, South Africa
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Posted: Fri Nov 15, 2013 7:09 am
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My sincerest apologies :) I have only seen now that a support request can take up to 48 hours to be resolved. I do apologise and will wait to get a response. Thank you!
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