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perhaps
Newbie


Joined: 16 Jan 2001
Posts: 7
Location: Norway

PostPosted: Tue Feb 19, 2013 1:52 pm   

Licence retrieval problem
 
Guess I have to make my own post to make sure it gets noticed. Been trying for weeks to get a new license code sent to me now. Mailed the support address without luck. My email is correct and working. Any suggestions?

Regards,
Hans
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 322
Location: USA

PostPosted: Tue Feb 19, 2013 10:34 pm   
 
Hans-
I'm only a day behind on email and I don't show anything from you. I always answer everything I receive. Please send your issue directly to chiara at zuggsoft dot com and I'll see if that gets through. Post here when you send it so I know to look for it.
Chiara
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perhaps
Newbie


Joined: 16 Jan 2001
Posts: 7
Location: Norway

PostPosted: Wed Feb 20, 2013 7:32 am   
 
I've sent a mail now, Chiara! Thanks for looking into it. :)

-Hans
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 322
Location: USA

PostPosted: Wed Feb 20, 2013 5:17 pm   
 
I received it and have responded. Let me know if you don't get it.
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bagda
Newbie


Joined: 27 Sep 2014
Posts: 2
Location: United States

PostPosted: Thu Aug 22, 2013 2:11 am   
 
I have same problem automated system says too many tries for retrivel and seen support but time on sight is wrong it is now Nov 7 2015
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Lionel_5
Newbie


Joined: 24 Jan 2014
Posts: 1

PostPosted: Fri Jan 24, 2014 4:39 am   General
 
Thanks for sharing this post!
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Zeta Thompson2
Newbie


Joined: 01 Feb 2015
Posts: 1

PostPosted: Sun Feb 01, 2015 2:51 pm   
 
Hi is this forum still active? I have been trying to get the access info for my account off and on for a few months. I tried again most recently last week, no automated or live response. Are Cmud and Zmud no longer being sold?
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shalimar
GURU


Joined: 04 Aug 2002
Posts: 3513
Location: Pensacola, FL, USA

PostPosted: Sun Feb 01, 2015 6:45 pm   
 
The forum is active, though Chiara can get behind on her mail at times.
There is an automated key retrieval system in place.
Log into your store account.
Review your purchase history.
From the CMUD entry you should have an option to ask for a new key.
_________________
Windows 10 Home Premium 64-bit
AMD Phenom II x6 1055T 2.8GHz 16GB
CMUD Pro v3.34
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Zeta Thompson
Newbie


Joined: 11 Dec 2002
Posts: 9
Location: USA

PostPosted: Mon Feb 02, 2015 3:48 pm   
 
Hi
Thanks for responding, but the upshot of the above post is that, I do not remember the store account login info. I used the recovery form. The recovery system for the store account does not seem to be working for me. It syas t sent a message, the message never appears and yes I checked spam and the kill file. Hence the forum post.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 322
Location: USA

PostPosted: Tue Feb 17, 2015 10:32 pm   
 
Thanks Shalimar! I do get behind, but I always catch up.
Zeta-you should have gotten a reply and a request for more information sent on 2/5. If you didn't receive it then our support mail replies are being blocked. Try emailing me at zugg at zuggsoft dot com and maybe you'll be able to receive my replies that way.
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 322
Location: USA

PostPosted: Tue Feb 24, 2015 2:17 am   
 
Zeta- I have replied to your email, but I'm leaving a note here to be sure you see it. I sent a reply from chiara at zuggsoft dot com to your message, and I've sent keys to each of your 3 email addresses.
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