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shaun.murray
Magician
Joined: 23 Jul 2005
Posts: 334
Location: Chicago
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 Posted: Wed Jul 23, 2008 7:11 pm
sending a bug, port?
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is there a certain port that the 'send error report' uses? i can't seem to connect, and send the bugs. thanks!
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Tech
GURU
Joined: 18 Oct 2000
Posts: 2733
Location: Atlanta, USA
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Posted: Wed Jul 23, 2008 7:50 pm
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It should use the standard http port of 80. Sometimes sending again helps ( although that doesn't work for the feedback option). I've also found that saving the bug report first can help once in a while, as well as not sending the screen shot.
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Asati di tempari! |
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Zugg
MASTER
Joined: 25 Sep 2000
Posts: 23379
Location: Colorado, USA
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Posted: Wed Jul 23, 2008 8:06 pm
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The bug report system always uses the standard Windows WININET.DLL library for doing the network interface. This library always gets your Proxy information from Internet Explorer (even if you don't use IE for web browsing). Go into your Windows Control Panel and in the Internet Options make sure the Proxy information is set properly if you are using a proxy server or firewall.
It's also possible that the bug that caused the crash has effected memory in a way that prevents the crash-dump system from recovering properly in order to compose and send the bug report via the network. |
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Seb
Wizard
Joined: 14 Aug 2004
Posts: 1269
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Posted: Fri Jul 25, 2008 10:08 am
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For me, sending a bug report the first time often fails if I haven't sent one in a while. Trying again immediately though (almost?) always works. I suspected a DNS timeout is happening the first time. Do you have a short DNS timeout configured in it? Can you increase that? Maybe you should automatically retry once or twice in the event the first time fails?
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Zugg
MASTER
Joined: 25 Sep 2000
Posts: 23379
Location: Colorado, USA
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Posted: Fri Jul 25, 2008 5:23 pm
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It's a 3rd party component for trapping bugs called MadExcept. It is just calling the Windows WININET.DLL API directly, so it's using whatever DNS timeouts Windows normally uses. There isn't any properties exposed to my code that would effect this. All I give it is a URL for sending the data to.
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Seb
Wizard
Joined: 14 Aug 2004
Posts: 1269
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Posted: Wed Jul 30, 2008 2:09 pm
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Yeah OK, well, I find Windows timeouts DNS requests quite a lot - many DNS servers can be pretty slow if they don't have the answer cached. Can you put in an automatic retry or two?
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