Zugg Software :: View topic

Posted: Sun Nov 12, 2006 11:43 am

Hi - this is probably something really simple, but bear with me, I'm new to this.

Prior to 1.15 CMUD was working fine. Upgraded and every time I try to open a session - online or offline - I get a simple message that says "An error occurred in the application". I can't send a bug report either, the bug reporter crashes at the attach screenshot stage (getting a message saying "Sorry, sending the bug report didn't work").

This happens with Lusternia, Imperian, Achaea and Materia Magica, so I guess it's across the board.

I tried re-installing 1.15, didn't work I'm afraid.

Newbie Joined: 27 Oct 2006 Posts: 5

Had this happen to me as well. Fixed it by uninstalling and deleting the Cmud directory in program files. Then Reinstall and everything was hunky dory.

Posted: Sun Nov 12, 2006 8:57 pm

Yep that worked for me...at first...then it started happening again after the second restart.

Posted: Mon Nov 13, 2006 8:20 pm

Please post the exact steps to reproduce this. It's working fine for me here.

Posted: Mon Nov 13, 2006 8:34 pm

Thanks Zugg, happy to...I'm afraid it's not much to work with.

1. I launch CMUD
2. "You Have 19 days left in your evaluation". I click OK when it appears.
3. Licence agreement appears. I scroll down and click "Yes I agree to these terms".
4. Main window appears and Sessions Window inside it.
5. I double click a MUD name, doesn't matter which. (same thing happens if I highlight the MUD name and click "Connect to Session").
6. A window titled "cMUD.exe" appears with the error message "An error occurred in the application". I can continue or close.

7. There's also the option to send or save a bug report at this point. If I try to send one however...
8. "Send Error Report" Window. I enter name and eMail and click Continue.
9. Next Window says "In what situation did the error occur?". I enter "Trying to Connect to MUD" and click Continue.
10. Screenshot configuration window. Doesn't matter whether I click "Attach a screenshot" or not. When I click Continue...
11. Error window appears. "Sorry, sending the bug report didn't work".

As I said, uninstalling CMUD and deleting the folders in windows explorer, then reinstalling, meant I could login into a MUD again, once. However I soon as I quit and went to log in again, the above errors happened all over again.

Sorry I can't provide anything more.

Posted: Mon Nov 13, 2006 8:53 pm

If it is asking you to agree to the license agreement each time, then somehow it is not saving the CMUD.INI file within your CMUD directory. Make sure you installed CMUD and ran it the first time using the Admin account on your system. Sounds like maybe the file permissions are not set up properly if you are running it from a normal user account. If CMUD cannot save the preferences and other settings files, then that might cause problems.

For the sending bug report issue, it sounds like you have some sort of Proxy server or firewall that is blocking the connection. The bug reporting system will automatically use any Proxy setting that you have set in Internet Explorer. But it doesn't recognize proxy settings set in Firefox (this is a Firefox/Windows issue with the WININET.DLL Windows library and not something I can fix). So if you are using FireFox and have a proxy server, run Internet Explorer temporarily and set your proxy information there. Then CMUD will pick it up and use it in the send feedback dialog.

Otherwise I'm not sure what to suggest. I followed your 1-6 instructions and can't get any error using any of the predefined icons.

Posted: Mon Nov 13, 2006 11:03 pm

On the first point, yes it is asking me for the licence agreement each time, so it seems you are correct - it's not saving the CMUD.ini file. But I installed it as admin - indeed, I'm the only user of this system, I don't have user profiles set up, so everything is admin. So if the file permissions are not right, I don't know how to fix that.

On the bug reporting - I use McAfee firewall, as far as I know I don't use proxies, I don't entirely understand what they are and I wouldn't know how to set proxy settings in IE even if I tried. I do use Firefox as my default broswer though, so you could be on to something - but once again, I've run out of knowledge I'm afraid Sad

Posted: Mon Nov 13, 2006 11:16 pm

Just noticed something else - forgive my ignorance, this may be a complete red herring. But zMud has two config (.ini) files, zmud.ini and startup.ini. CMUD only has one, cmudstartup.ini. Is there supposed to be a file called simply "CMUD.ini"? Your earlier post implies so, and there isn't. So that could be it...

Posted: Mon Nov 13, 2006 11:40 pm

The cmudstartup.ini is the CMUD version of the startup.ini file from zMUD which controls the loading of the pre-defined MUD icons.

There *should* be a CMUD.INI file in your CMUD directory. This is a very important file that stores your global preferences. This file is created, if it doesn't exist, when you exit CMUD and it saves your global settings. So if it's not creating the cmud.ini file, then either CMUD is crashing before it gets saved, or something else wierd is going on.

For the firewall, see if you can add CMUD to the "allowed" program list in McAfee. I know that the Windows Firewall doesn't block outgoing connections, but maybe McAfee does, so you might need to tell it that CMUD is allowed to make connections or something.

It's possible that McAfee is acting as a proxy server...I've never used their stuff so I don't really know. Maybe someone else will be able to help more with that. I got rid of McAfee years ago when they conflicted with eLicense for a while and went back and forth about who's fault it was before they finally fixed their virus scanner. And I know their firewall used to be a pain because you couldn't simply disable it. It has a disable setting, but it didn't actually work and the only way to get it to stop interferring with network connections was to uninstall it. Don't know if it has improved since then, but I had so much trouble with it (and also Norton Internet Security to be fair) that I just gave up on both vendors entirely. But I probably shouldn't side-track the thread with that kind of discussion Wink

Posted: Mon Nov 13, 2006 11:50 pm

OK so I reinstalled again having deleted all the folders. And now the crash problem appears to have gone away...after the first time I exited the cmud.ini file was there. I've gone in and out three more times and it's updated the timestamp on cmud.ini every time, so it appears to be working as intended.

Which makes me wonder if I imagined the whole thing (including the previous reinstallations). If the problem recurs I'll let you know but for now it appears fine.

CMUD is on the allowed list in McAfee, and I don't know enough to know if it's acting as a proxy either. TBH I had the same probs as you with Norton, haven't so far with McAfee but in any case once the subscription runs out I'll be switching to Zone Alarm anyway...as you say, not the time and place Wink

Thanks again Zugg and sorry to have taken up your time...I almost hope it happens again tomorrow so I can prove I'm not a fruitloop...