Zugg Software :: View topic - Error on license servers, error -3 ??

Newbie Joined: 04 Dec 2004 Posts: 1

I keep getting a -3 error when I try to get my license renewed. It's never happened before, and now I can't get them.

Wizard Joined: 15 Jan 2002 Posts: 1644 Location: USA

From the elicense faq

-3 or -4Unusual. Indicates a problem with the data returned from the license server. This may be remedied by correct proxy settings. Sometimes it can be caused by the presence of personal firewall software on the computer. Contact us using this <Support Form link. Please provide exact details on the steps leading up to the error occuring.

I'm behind a firewall. How can I get my license?
The protocol which eLicense uses to communicate with the license servers is basic HTTP - the same protocol which web browsers use, and most of the time does not raise issues with network firewalls. Sometimes however there are firewall blockages, particularly if the firewall is set to allow only certain ranges of IP's. The best thing to do is to check with your system administrator if attempts to get a license result in errors with -3, -4, -9, -10, or -12 error codes (see the question about error codes).

If you have a personal firewall (installed on your computer instead of on a network), you may need to disable it in order to get your license. Some personal firewall software operates by monitoring communications and permitting them according to permissions you have set up (for example, you are not blocked or prompted everytime a website sends a new page to your browser). The firewall configuration knows nothing about eLicense, and may not allow its communication to retrive your license. If you need to disable or uninstall the personal firewall to get your license, you only need to do so for a minute or two. Once the license is installed on your computer, there is no communication needed with the eLicense servers, so you can re-activate the firewall.