Zugg Software :: View topic

Newbie Joined: 17 Jan 2004 Posts: 6 Location: USA

Hello,

I tried contacting the proper people through the proper channels. Now I will test the merits of this forum. I bought Zmud back in 1997. Shortly after I stopped mudding all together. Now 7 year later I decide to take up the old hobby again. And of course I find that my old code doesn't work. I read on about people abusing the system etc. This is all understandable and I am just 1 person of many. How ever I did make an agreement with Zuggsoft in 1997 I still have our agreement on paper. I also know some would say that 21 dollars is not much to worry about, but this is more about someone keeping their word which I personally does not believe has a price tag. However Zuggsoft advertised free lifetime upgrades then and it does now as well . My situation is not one of a lost Registration code, but on the contrary I have one that is no longer valid. So the situation is this Mr. Potter if this comes to a legal issue I will no soley be seeking reimbursement of my 21 dollars. It will be in the form of contacting the Attorney General in New Mexico in regard to false advertisement. I do not want this to seem like a message from an over zealous punk trying to get a program for free. Because let me repeat I understand your situation and why your policies are the way they are. But I do have a registration code and can prvide my invoice number as well. Thank you for your time.

Newbie Joined: 17 Jan 2004 Posts: 6 Location: USA

quote:
Originally posted by phdefense

Hello,

I tried contacting the proper people through the proper channels. Now I will test the merits of this forum. I bought Zmud back in 1997. Shortly after I stopped mudding all together. Now 7 year later I decide to take up the old hobby again. And of course I find that my old code doesn't work. I read on about people abusing the system etc. This is all understandable and I am just 1 person of many. How ever I did make an agreement with Zuggsoft in 1997 I still have our agreement on paper. I also know some would say that 21 dollars is not much to worry about, but this is more about someone keeping their word which I personally does not believe has a price tag. However Zuggsoft advertised free lifetime upgrades then and it does now as well . My situation is not one of a lost Registration code, but on the contrary I have one that is no longer valid. So the situation is this Mr. Potter if this comes to a legal issue I will no soley be seeking reimbursement of my 21 dollars. It will be in the form of contacting the Attorney General in New Mexico in regard to false advertisement. I do not want this to seem like a message from an over zealous punk trying to get a program for free. Because let me repeat I understand your situation and why your policies are the way they are. But I do have a registration code and can prvide my invoice number as well. Thank you for your time.

Correction
Colorado Attorney General

GURU Joined: 10 Oct 2000 Posts: 4379 Location: USA

E-mail [url="mailto:support@zuggsoft.com"]support@zuggsoft.com[/url] with your problem and registration code.

Your old registration code should work with the new eLicense software (Zugg arranged for eLicense to accept all of the old zMUD registration codes.) I am one of many zMUD users that had a license before eLicense was used with zMUD and I was able to upgrade to the new version with my old license (which I still use.)

So, be sure to e-mail support if your license is not accepted by the newer versions. This is something that they definitely want to know about and help you solve. If you do not get an answer in a few days, e-mail them again, since they generally answer within 2 working days and something might have happened to the e-mail.

GURU Joined: 28 Sep 2000 Posts: 434 Location: USA

1997? Back then the registration codes were not in the same format as they are now (XXXX-XXXX-XXXX-XXXX). You should have automatically received an email (at the address used to pay for the license) with the NEW registration code. This happened sometime during the 5.x releases I believe.

So this situation is not entirely the fault of Zugg Software.

Enchanter Joined: 20 Nov 2002 Posts: 627 Location: USA

Basicaly I think You personally did not use every resoce posible, If you had emailed Zugg directly you would not have had to post here. I have lost my registration so many times I can not possibly count and I have relicensed my computer due to upgrades just in the last two years mor than 20 times and I have NEVER had any problems.

quote:
I do not want this to seem like a message from an over zealous punk trying to get a program for free

Freudian slip?

Seeing as you probably just want some attention, here is your cookie and milk now please go play nicly with the other kids.

Newbie Joined: 17 Jan 2004 Posts: 6 Location: USA

Thank you for your suggestions. I was unaware of the support email address and upon your suggestion I will try this route. Regarding the "new" codes I believe the fact that I moved and changed email addresses was a factor in not receiving them. The fact that I did not notify the vendor of a program I had stopped using the details of these changes is an understandable lasp on my partand in my email I provided my old info and my new info. And now on to megamog addressing you is probably in vain considering you present yourself as that of being a forum troll. No that was not a "slip" it was me cleary showing an understanding of their policies and why they have them. They do not email codes anymore because it is my understanding that people abused the fact that they did this and fabricated false accounts of losing codes. You seem to have a hard time embracing the proposition that someone could just be genuinely honest, this is probably residual hostility toward your parents pulling the Santa Claus hoax.

Enchanter Joined: 20 Nov 2002 Posts: 627 Location: USA

Probably alot to due with that fact that you came right out in your firsr post and stated you wanted to sue and get legal with the Attorney General's office. How hard would it have been to ask the question politly than make a treat (don't even think you were just "stating a fact") This is why things in this world get so screwed up in the first place, I just don't get it.
People sue and take others to court for no reason, you will never convice anyone that your intitions were honest and you just wanted answers, 'I f you hit me my mommy will sue your mommy' Just have patence and play nice with others and you will see that they play nice with you.
And yes mommy and daddy lied to me about Santa and now I lie to my kids about it, the difference between me and you is, I didn't sue my parents over it.

Newbie Joined: 17 Jan 2004 Posts: 6 Location: USA

No,
You are mistaken the difference between me and you is that I teach my children the true meaning of christmas in that it is the recongnized day of the birth of Jesus The Christ. I thought I pointed out pretty clearly as to why I posted on the forum. Because I had not received any reply what so ever. I also stated that it was not a about the money it was about false advertisement and to be more specific the larger a company becomes the less it cares about it customers hense it's new "tough luck" policies. And the real problem the world today is something you illustrated very cleary. That people assume the worst and they will go out their way to criticize , but nary will one see and complement or faith of any kind.

Wanderer Joined: 16 Dec 2003 Posts: 77 Location: USA

I think this thread is turning into a flamewar. I don't think this is the place for a theological, political, or any other type of debate really. This forum is for asking questions about zMUD. PH, your question has been answered, and I don't think that continuing to argue will solve anything. Obviously you both view the world differently, as is your right. Let's leave it at that and go on.

Are there any admins who could possibly lock this thread?

Move along. Nothing to see here.

Wizard Joined: 14 Oct 2000 Posts: 1368

quote:
Originally posted by musishun00

I think this thread is turning into a flamewar. I don't think this is the place for a theological, political, or any other type of debate really.

Threads like these aren't too uncommon nowadays on various forums.

Discussing laws/rights should actually be illegal on any forum as it almost always ends in a flame war.

Also I think it would be unlikely that someone would sue someone else for losing $21, but then again the US has some very strange laws.

quote:
I also stated that it was not a about the money it was about false advertisement and to be more specific the larger a company becomes the less it cares about it customers hense it's new "tough luck" policies.

I don't think Zugg Software is a very large company though Smile

(it has only 2 employees). I would say it is amazing that they are still running from the sales of a mud client.

Among the gaming companies I have had to talk with I think Zugg Software is the best. Usually you don't get any 'standard reply' but a human written response from the developer (compare this to most games where you have to get support from the distributor who barely has any idea on how the game works).

They should probably hire a programmer to help them out some though, but I doubt they would be able to handle the expenses.

GURU Joined: 10 Oct 2000 Posts: 4379 Location: USA

I agree, the thread seems to be heading towards another topic other than the original. The original topic was helping phdefense with the registration code problem.

I'll leave it open in case phdefense has to post again regarding the original topic. So, let's not discuss the US legal system or something else so that the thread will stay open.

Enchanter Joined: 20 Nov 2002 Posts: 627 Location: USA

Musishun00 Rorso Kjata are right, I got my cookie and am satisfied.
phdefense, Please upgrade to lates version and take some time to explore all the new stuff, have fun mudding.

Site Admin Joined: 29 Sep 2000 Posts: 389 Location: USA

This whole thread is completely unnecessary for a number of reasons, the primary one being that on Saturday, January 17, 2004 at 7:59 AM I replied to the email explaining the problem and sending the updated code, well in advance of the opening of this thread. I received two more requests that morning, and replied again that evening, Saturday, January 17, 2004 at 10:22 PM .

I think 2 replies on a Saturday, and a 48 hour response is quite reasonable.

Having an outdated reg code is not at all the same thing as losing your code, and in fact, we have been quite reasonable about granting exceptions on lost codes when there is no previous history of abuse.

quote:
the larger a company becomes the less it cares about it customers hense it's new "tough luck" policies.

I'm not sure where this came from, but Zugg Software is still 2 and only two people, just as it has been since 1999, when it doubled from one person.

The new policy is based solely on the consideration of how much email one person can answer in a day, and the concept of personal responsibility.

quote:
quote:
Originally posted by musishun00

I think this thread is turning into a flamewar. I don't think this is the place for a theological, political, or any other type of debate really.

Threads like these aren't too uncommon nowadays on various forums.

I'm glad to say that they are and will continue to be rare here at Zugg Software. Thank you all for defusing this one.

I'll leave this thread open to give phdefense a chance to declare the situation resolved, or to let me know that the email is not getting through.

Chiara

Newbie Joined: 17 Jan 2004 Posts: 6 Location: USA

quote:
Originally posted by Chiara

This whole thread is completely unnecessary for a number of reasons, the primary one being that on Saturday, January 17, 2004 at 7:59 AM I replied to the email explaining the problem and sending the updated code, well in advance of the opening of this thread. I received two more requests that morning, and replied again that evening, Saturday, January 17, 2004 at 10:22 PM .

I think 2 replies on a Saturday, and a 48 hour response is quite reasonable.

Having an outdated reg code is not at all the same thing as losing your code, and in fact, we have been quite reasonable about granting exceptions on lost codes when there is no previous history of abuse.

quote:
the larger a company becomes the less it cares about it customers hense it's new "tough luck" policies.

I'm not sure where this came from, but Zugg Software is still 2 and only two people, just as it has been since 1999, when it doubled from one person.

The new policy is based solely on the consideration of how much email one person can answer in a day, and the concept of personal responsibility.

quote:
quote:
Originally posted by musishun00

I think this thread is turning into a flamewar. I don't think this is the place for a theological, political, or any other type of debate really.

Threads like these aren't too uncommon nowadays on various forums.

I'm glad to say that they are and will continue to be rare here at Zugg Software. Thank you all for defusing this one.

I'll leave this thread open to give phdefense a chance to declare the situation resolved, or to let me know that the email is not getting through.

Chiara

If you have been attempting to contact me then I apologize. I have received no email from zuggsoft at my phdefense@yahoo.com address.

Wizard Joined: 10 Oct 2000 Posts: 1551 Location: Australia

I recommend adding *@zuggsoft.com to your 'friends' list so that they don't get accidentally caught by spam filtering software that is common on most of those free email servers (and a lot of normal ISPs too).

False positives are the worst thing about spam filtering, and it happens a lot nowadays, like an email I sent to my dad never arrived because it was classed as spam, probably because we were discussing the prices of digital cameras.

Site Admin Joined: 29 Sep 2000 Posts: 389 Location: USA

phdefense I have just sent a third response. It will probably show as being from chiara at zuggsoft. If you do not receive it, please email me at the support address with an alternate address to contact you.

Chiara

Newbie Joined: 17 Jan 2004 Posts: 6 Location: USA

I did receive the 3rd email Chiara. Thank you for your support I apologize for jumping to conclusions. Even though I might have lacked some couth in my original post considering what the actual problem was it seems that my choice to post here was a good one at least in this 1 instance. It is very curious that your other email that I assume was from the support account did not get put in my bulk mail folder which is yahoo's solution to spam, but I do check it for false positives. You might want to check with yahoo on this.