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Saryn
Newbie


Joined: 02 Jan 2003
Posts: 7

PostPosted: Thu Mar 06, 2003 10:18 am   

Trying to install license
 
We purchased a license for ZMUD on our primary computer. We installed it on our secondary computer, but are unable to get the license to install. We get the error "Retrieval of license code failed with error code =-12." I don't have a browser on that pc, so I can't do the offline license. I am online and got the license number from the elicense folder in the Control Panel on the primary pc.
Any help would be very much appreciated.
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Saryn
Newbie


Joined: 02 Jan 2003
Posts: 7

PostPosted: Thu Mar 06, 2003 10:20 am   
 
BTW, to clarify things a little further, I do not have a firewall or any antivirus program on the pc in question either.
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Kjata
GURU


Joined: 10 Oct 2000
Posts: 4379
Location: USA

PostPosted: Thu Mar 06, 2003 4:46 pm   
 
Is that the only thing the error says?

Kjata
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Saryn
Newbie


Joined: 02 Jan 2003
Posts: 7

PostPosted: Thu Mar 06, 2003 5:21 pm   
 
Yes
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TonDiening
GURU


Joined: 26 Jul 2001
Posts: 1958
Location: Canada

PostPosted: Thu Mar 06, 2003 8:09 pm   
 
Perhaps not having a browser on that PC causes it not have
have something to contact e-license with. Try their support
form below.

http://www.elicense.com/usersupport/el_faq.htm#errors
-12 This error occurs when you have a personal firewall/proxy installed on your computer. You may need to disable the personal firewall/proxy software temporarily to get your license.

http://www.elicense.com/usersupport/supportreq.htm

Ton Diening
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