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kraters@T2T
Newbie
Joined: 13 Feb 2003
Posts: 4
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 Posted: Thu Feb 13, 2003 8:40 pm
Zmud Problem
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Well I downloaded zmud 6.40 today and when I try to run the program all it tells me is... "Sorry, could not get a license at this time. Please try running this prgram later. 23 0 " I use windows XP home ed.
I also have tryed other versions of Zmud, and the same thing occurs. |
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TonDiening
GURU
Joined: 26 Jul 2001
Posts: 1958
Location: Canada
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Posted: Thu Feb 13, 2003 9:14 pm
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Verified with the eLiense faq that you do indeed have the classic code 23 error
quote:
23 "Sorry, could not get a license at this time..."This error indicates a problem with the eLicense software on your computer. "...get a license" does not refer to license acquisition from the eLicense servers, it refers to the eLicensed application being unable to retrieve license data on your computer. With older versions of eLicense, this error may occur on Windows XP when using the Fast Switch feature, and the logged-on user is not the owner of the program. This error will also occur when trying to run eLicensed software via Terminal Server or Remote Desktop.
From the zMud eLicense faq:
quote:
.. You need to first contact eLicense at support@elicense.com and ask them to send you their diagnostic program to fix a code 23 error. Then, run the program they sent you to clear the error. Then upgrade to the latest version of .. to prevent this from happening again.
Ton Diening |
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kraters@T2T
Newbie
Joined: 13 Feb 2003
Posts: 4
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Posted: Fri Feb 14, 2003 9:44 pm
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Heh, I contected eLicence and went through there speil, did the diagnostic everything came up negative, all my setings and configs are correct. They say its winXP quick change system, but i only use and have 1 account on windows XP so i guess eLisence cant help me out. Serius lack of know how on there part. So guess Zmud is a no go for me?
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Kjata
GURU
Joined: 10 Oct 2000
Posts: 4379
Location: USA
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Posted: Sat Feb 15, 2003 12:05 pm
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And did you tell them that, or did you just give up? They did create the software, so I don't think there is anyone else that knows more about it that them.
Also, did they send you a program? If so, did you run it and try to run zMUD after restarting?
Kjata |
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kraters@T2T
Newbie
Joined: 13 Feb 2003
Posts: 4
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Posted: Sat Feb 15, 2003 8:49 pm
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Yes I told them that, but now they are ignring me, wont respond to my last email. And yes I ran the debugg prgram restarted, zmud no work and i sent them the file that has my configs and settings in it, theys say there all good. Guess I am just going to have to set up my old computer to run zmudd.
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Kjata
GURU
Joined: 10 Oct 2000
Posts: 4379
Location: USA
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Posted: Sun Feb 16, 2003 12:20 pm
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Try responding again. Sometimes stuff happens and you don't get a reply, but you should try again. Also, keep a copy of your e-mails and if they don't help you out like they should, send an e-mail to [url="mailto:support@zuggsoft.com"]support@zuggsoft.com[/url] with your copies and tell Chiara about it. She's in charge of making sure eLicense helps you like they should.
Kjata |
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