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MIliankapoor
Newbie


Joined: 30 Jun 2019
Posts: 2

PostPosted: Sun Jun 30, 2019 12:37 pm   

CMUD registration code problem!!!
 
Hello all,
I'm having trouble getting my registration code for CMUD. I suspect I know why, but that doesn't help me fix it...

I made my purchase (using Paypal) and did not receive my registration code via email. I have tried using the 'recover password' feature in the software store - it recognizes my email address and says it has sent an email with account information, but I don't receive it.

I'm fairly certain the problem arises because I'm using a personal .us domain with an email alias to a gmail account (i.e. my registered email is myname@mydomain.us which get redirected to a gmail account).
I also tried using myname@mydomain.us to register for the forums here and also did not get my confirmation email (re-registered with my gmail account).

I've tried sending email to as well as using the online contact form and have gotten no response.
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One solution (and what I'll do in a couple days if nothing else works) is to simply contact Paypal and reverse the transaction, then re-try using my gmail address.
I hesitate to do this as I don't know if it causes problems for the merchant when a transaction is disputed, so I'd like to get it solved without involving Paypal.

thanks.


Last edited by MIliankapoor on Tue Jul 16, 2019 9:08 pm; edited 1 time in total
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Chiara
Site Admin


Joined: 29 Sep 2000
Posts: 358
Location: USA

PostPosted: Sun Jun 30, 2019 4:44 pm   
 
Thanks for not going directly to Paypal.
As of 7:30 am I was caught up on all support mail, so I may not have received what you tried to send.

Please send me an email directly to chiara at zuggsoft dot com. Send it from your gmail account. Please include your registered name, the address you tried to email from, and the postal address you used, in case I have trouble finding your registration.

I am having surgery tomorrow morning. I will attempt to send you a key to the existing email, but I will also send one directly to your gmail in case there are continued issues. That way at least you will have a key until I can get things completely sorted out.
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