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Sherlock85
Newbie
Joined: 03 Apr 2007
Posts: 5
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 Posted: Tue Apr 03, 2007 2:11 pm
PAYMENT ISSUES
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Just this morning I tried purchasing a license key from Zuggsoft. It kept saying my credit card was declined, and it turns out that actually, it charged me 2 extra times for the price of 29.99 I called my banking company and even emailed zuggsoft. In order to get that money back today, Zuggsoft has to contact my bank and authorize them to give me my money back. What do I do? I really wish Zuggsoft had a telephone number.
*sigh*
Thanks,
Alan |
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Fang Xianfu
GURU
Joined: 26 Jan 2004
Posts: 5155
Location: United Kingdom
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Posted: Tue Apr 03, 2007 2:25 pm
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The money probably hasn't actually left your account - it's just been reserved. It happens all the time with online purchases that don't go through for whatever reason (WoW billing and character transfers are notorious for doing this). The bank should automatically release the funds without any intervention from Zuggsoft after a couple of days. After all, it's your money and they haven't taken it.
Being unable to buy things with a perfectly good card does sound like a problem, however. |
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Sherlock85
Newbie
Joined: 03 Apr 2007
Posts: 5
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Posted: Tue Apr 03, 2007 2:28 pm
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the bank said once Zuggsoft doesnt put the money through, it will take 3-4days to get it back, and I kinda needed it by today or at least tomorrow :(
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Sherlock85
Newbie
Joined: 03 Apr 2007
Posts: 5
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Posted: Tue Apr 03, 2007 2:29 pm
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And I still never got the license key :(
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Chiara
Site Admin
Joined: 29 Sep 2000
Posts: 389
Location: USA
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Posted: Tue Apr 03, 2007 3:48 pm
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Sherlock, check your email. I just finished taking care of this. I know it seems like nearly noon to you, but we're several time zones away.
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Sherlock85
Newbie
Joined: 03 Apr 2007
Posts: 5
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Posted: Tue Apr 03, 2007 4:01 pm
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Wow! You've been very helpful, thank you!!!!
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