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  Topic: Purchas Zmud / CMUD back
Chiara

Replies: 2
Views: 678

PostForum: CMUD General Discussion   Posted: Mon Apr 15, 2024 5:50 pm   Subject: Purchas Zmud / CMUD back
I am back in the office. Please email me at zugg at zuggsoft dot com with the name and best guess at your grandmother's postal address and the old email address and I'll see what I can find for you.
  Topic: Email fixed!!
Chiara

Replies: 0
Views: 1629

PostForum: Announcements   Posted: Wed Jan 10, 2024 6:07 pm   Subject: Email fixed!!
I am please to announce that by completely rebuilding our email interface, Zugg has fixed the gmail issue!
If you don't get a requested license key and it doesn't show up in spam, please do email me ...
  Topic: Support Email
Chiara

Replies: 4
Views: 1543

PostForum: CMUD General Discussion   Posted: Tue Nov 28, 2023 10:35 pm   Subject: Support Email
We were having some issues with a bot taking our site down, which caused the support email to bounce. Zugg has fixed this.
You can also reach support at zuggsoft at gmail dot com.
  Topic: Retrieve License Key Probrem
Chiara

Replies: 6
Views: 2169

PostForum: zMUD General Discussion   Posted: Wed Nov 01, 2023 7:36 pm   Subject: Retrieve License Key Probrem
@moirai, try emailing zuggsoft@gmail.com. See if that will get through.
  Topic: Retrieve License Key Probrem
Chiara

Replies: 6
Views: 2169

PostForum: zMUD General Discussion   Posted: Tue Sep 12, 2023 12:27 am   Subject: Retrieve License Key Probrem
Until Zugg can find the correct ritual or incantation to fix the gmail issue (because all reasonable fixes have failed)
anyone needing a key can email me directly at support@zuggsoft dot com with you ...
  Topic: Retrieve License Key Probrem
Chiara

Replies: 6
Views: 2169

PostForum: zMUD General Discussion   Posted: Mon Aug 28, 2023 5:25 pm   Subject: Retrieve License Key Probrem
Thanks for the quick response MikeC.
If you don't get your key, email me directly at support@zuggsoft dot com with your registered name and best guess at the email on file. I'll be happy to get you a ...
  Topic: Has this software still been maintained and updated
Chiara

Replies: 9
Views: 3882

PostForum: CMUD General Discussion   Posted: Sat Feb 18, 2023 12:55 pm   Subject: Has this software still been maintained and updated
There have not been any updates or fixes since then. We are still supporting with license keys and the forums.
Chiara
  Topic: paid for CMud, didn't get anything :(
Chiara

Replies: 7
Views: 5275

PostForum: Website or Forum problems   Posted: Sat Oct 15, 2022 1:11 pm   Subject: paid for CMud, didn't get anything :(
The email issue is not yet fixed. We have tried several things that didn't work.
  Topic: License retrieval
Chiara

Replies: 2
Views: 2176

PostForum: CMUD General Discussion   Posted: Tue Aug 30, 2022 4:53 pm   Subject: License retrieval
It's not 'won't respond'. We are currently having an issue with our mail through the server. Please contact me directly at chiara at zuggsoft dot com and it will get through.
  Topic: paid for CMud, didn't get anything :(
Chiara

Replies: 7
Views: 5275

PostForum: Website or Forum problems   Posted: Mon Aug 15, 2022 11:21 am   Subject: paid for CMud, didn't get anything :(
I am very sorry for the issues. We are having an intermittent issue with our mail server and about 1 in 4 gmail addresses. It has been passed up the chain.

Please contact me directly at chiara at z ...
  Topic: License Key / Pro Upgrade never sent
Chiara

Replies: 2
Views: 2484

PostForum: CMUD General Discussion   Posted: Wed Jul 13, 2022 9:40 pm   Subject: License Key / Pro Upgrade never sent
Yes. You can email me directly at chiara at zuggsoft dot com with your name and the email you registered under. I can try alternate email addresses, and if that fails send you a manual code.
  Topic: Failed Hard Drive - No license Key
Chiara

Replies: 6
Views: 4158

PostForum: CMUD General Discussion   Posted: Thu Jun 30, 2022 10:27 am   Subject: Failed Hard Drive - No license Key
We were able to get this sorted out yesterday.
If you don't get a response within 48 hours through the help system, you can email me directly at chiara at zuggsoft dot com.
  Topic: Still in development? Lost my account and can't get back in.
Chiara

Replies: 4
Views: 4121

PostForum: CMUD General Discussion   Posted: Sat Feb 05, 2022 8:47 am   Subject: Still in development? Lost my account and can't get back in.
As of this posting I am caught up with all support requests I have received. If you have not gotten a reply, please email me directly at chiara at zuggsoft dot com and see if I receive that.
  Topic: cannot get answer from zugg store for account
Chiara

Replies: 3
Views: 3354

PostForum: CMUD General Discussion   Posted: Wed Jan 05, 2022 2:53 pm   Subject: cannot get answer from zugg store for account
Fortunately hpoonis2010 is inaccurate. The developer does care, but I do not have any emails or support requests from you @chris123zugg.
I will email you directly.
  Topic: Email to Retrieve Key never sent.
Chiara

Replies: 3
Views: 3420

PostForum: CMUD General Discussion   Posted: Tue Nov 16, 2021 9:39 am   Subject: Email to Retrieve Key never sent.
Thanks for letting us know this was resolved.
  Topic: Missing License Key
Chiara

Replies: 4
Views: 4298

PostForum: CMUD General Discussion   Posted: Mon Oct 18, 2021 8:08 am   Subject: Missing License Key
If you can't get into your store record for any reason you can email support at zuggsoft dot com with your registered name and email address and I'll help you sort things out.
Chiara
  Topic: Not Getting Email with License Key
Chiara

Replies: 5
Views: 5638

PostForum: CMUD General Discussion   Posted: Mon Sep 13, 2021 6:38 pm   Subject: Not Getting Email with License Key
Because forum names don't usually match email names, please send me another email and add your forum name. I've helped several people with workarounds recently. I'll need to be able to search my histo ...
  Topic: Not Getting Email with License Key
Chiara

Replies: 5
Views: 5638

PostForum: CMUD General Discussion   Posted: Wed Aug 18, 2021 9:02 am   Subject: Not Getting Email with License Key
Nudge received, thanks Shalimar.

I am caught up with all my support email, so I am not receiving your support requests.

Try emailing me directly with your registered name, the email address on ...
  Topic: License Key Not Arriving in Email
Chiara

Replies: 2
Views: 4155

PostForum: CMUD General Discussion   Posted: Sun Jan 17, 2021 10:16 am   Subject: License Key Not Arriving in Email
The website has been up and down a few times in the past several days. Send me an email to support at zuggsoft.com with your registered name, email address, and postal address and I'll send you anothe ...
  Topic: cmud trial marked as expired and i installed for first time
Chiara

Replies: 2
Views: 4282

PostForum: CMUD General Discussion   Posted: Wed Dec 30, 2020 2:32 pm   Subject: cmud trial marked as expired and i installed for first time
If you haven't tried CMUDpro3, that has all the CMUD functions, plus many others, and it has a separate trial.
  Topic: I didn't get my key via email!
Chiara

Replies: 2
Views: 13652

PostForum: Announcements   Posted: Mon Sep 07, 2020 1:45 pm   Subject: I didn't get my key via email!
We believe this has been fixed. Our sincere apologies to those who have been spammed with keys previously requested.
  Topic: I didn't get my key via email!
Chiara

Replies: 2
Views: 13652

PostForum: Announcements   Posted: Fri Jul 17, 2020 10:18 am   Subject: I didn't get my key via email!
We fixed part of the issue, but random people still aren't getting license key emails or even replies from the help system.
We can't reproduce it because everything gets through to us with no proble ...
  Topic: I didn't get my key via email!
Chiara

Replies: 2
Views: 13652

PostForum: Announcements   Posted: Tue Jul 07, 2020 12:49 pm   Subject: I didn't get my key via email!
Currently, no one is receiving emailed keys. We are working to figure out why.
Zugg has created a temporary work around. If you need a new key and the automated retrieval didn't send you one within ...
  Topic: Massive failures!
Chiara

Replies: 28
Views: 23834

PostForum: CMUD General Discussion   Posted: Tue Jun 09, 2020 11:13 am   Subject: Massive failures!
I get that you are unhappy because times have changed and the developer is no longer able to devote himself to these products full time.
Being hostile with Shalimar absolutely will not help you with ...
  Topic: Paid for Cmud via Paypal, no license key has arrived
Chiara

Replies: 7
Views: 9375

PostForum: CMUD General Discussion   Posted: Fri Feb 28, 2020 11:36 am   Subject: Paid for Cmud via Paypal, no license key has arrived
@halfnoise, it looks like I'm not getting your support requests because my inbox on support is empty. Try emailing me directly at chiara at zuggsoft dot com

@newton I believe I have resolved your t ...
 
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