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  Topic: Still in development? Lost my account and can't get back in.
Chiara

Replies: 4
Views: 1188

PostForum: CMUD General Discussion   Posted: Sat Feb 05, 2022 8:47 am   Subject: Still in development? Lost my account and can't get back in.
As of this posting I am caught up with all support requests I have received. If you have not gotten a reply, please email me directly at chiara at zuggsoft dot com and see if I receive that.
  Topic: cannot get answer from zugg store for account
Chiara

Replies: 3
Views: 1160

PostForum: CMUD General Discussion   Posted: Wed Jan 05, 2022 2:53 pm   Subject: cannot get answer from zugg store for account
Fortunately hpoonis2010 is inaccurate. The developer does care, but I do not have any emails or support requests from you @chris123zugg.
I will email you directly.
  Topic: Email to Retrieve Key never sent.
Chiara

Replies: 3
Views: 1232

PostForum: CMUD General Discussion   Posted: Tue Nov 16, 2021 9:39 am   Subject: Email to Retrieve Key never sent.
Thanks for letting us know this was resolved.
  Topic: Missing License Key
Chiara

Replies: 4
Views: 1711

PostForum: CMUD General Discussion   Posted: Mon Oct 18, 2021 8:08 am   Subject: Missing License Key
If you can't get into your store record for any reason you can email support at zuggsoft dot com with your registered name and email address and I'll help you sort things out.
Chiara
  Topic: Not Getting Email with License Key
Chiara

Replies: 5
Views: 2470

PostForum: CMUD General Discussion   Posted: Mon Sep 13, 2021 6:38 pm   Subject: Not Getting Email with License Key
Because forum names don't usually match email names, please send me another email and add your forum name. I've helped several people with workarounds recently. I'll need to be able to search my histo ...
  Topic: Not Getting Email with License Key
Chiara

Replies: 5
Views: 2470

PostForum: CMUD General Discussion   Posted: Wed Aug 18, 2021 9:02 am   Subject: Not Getting Email with License Key
Nudge received, thanks Shalimar.

I am caught up with all my support email, so I am not receiving your support requests.

Try emailing me directly with your registered name, the email address on ...
  Topic: License Key Not Arriving in Email
Chiara

Replies: 2
Views: 2357

PostForum: CMUD General Discussion   Posted: Sun Jan 17, 2021 10:16 am   Subject: License Key Not Arriving in Email
The website has been up and down a few times in the past several days. Send me an email to support at zuggsoft.com with your registered name, email address, and postal address and I'll send you anothe ...
  Topic: cmud trial marked as expired and i installed for first time
Chiara

Replies: 2
Views: 2299

PostForum: CMUD General Discussion   Posted: Wed Dec 30, 2020 2:32 pm   Subject: cmud trial marked as expired and i installed for first time
If you haven't tried CMUDpro3, that has all the CMUD functions, plus many others, and it has a separate trial.
  Topic: I didn't get my key via email!
Chiara

Replies: 2
Views: 7989

PostForum: Announcements   Posted: Mon Sep 07, 2020 1:45 pm   Subject: I didn't get my key via email!
We believe this has been fixed. Our sincere apologies to those who have been spammed with keys previously requested.
  Topic: I didn't get my key via email!
Chiara

Replies: 2
Views: 7989

PostForum: Announcements   Posted: Fri Jul 17, 2020 10:18 am   Subject: I didn't get my key via email!
We fixed part of the issue, but random people still aren't getting license key emails or even replies from the help system.
We can't reproduce it because everything gets through to us with no proble ...
  Topic: I didn't get my key via email!
Chiara

Replies: 2
Views: 7989

PostForum: Announcements   Posted: Tue Jul 07, 2020 12:49 pm   Subject: I didn't get my key via email!
Currently, no one is receiving emailed keys. We are working to figure out why.
Zugg has created a temporary work around. If you need a new key and the automated retrieval didn't send you one within ...
  Topic: Massive failures!
Chiara

Replies: 28
Views: 15468

PostForum: CMUD General Discussion   Posted: Tue Jun 09, 2020 11:13 am   Subject: Massive failures!
I get that you are unhappy because times have changed and the developer is no longer able to devote himself to these products full time.
Being hostile with Shalimar absolutely will not help you with ...
  Topic: Paid for Cmud via Paypal, no license key has arrived
Chiara

Replies: 7
Views: 5764

PostForum: CMUD General Discussion   Posted: Fri Feb 28, 2020 11:36 am   Subject: Paid for Cmud via Paypal, no license key has arrived
@halfnoise, it looks like I'm not getting your support requests because my inbox on support is empty. Try emailing me directly at chiara at zuggsoft dot com

@newton I believe I have resolved your t ...
  Topic: Licence retrieval problem
Chiara

Replies: 12
Views: 22831

PostForum: Website or Forum problems   Posted: Thu Jan 23, 2020 12:07 pm   Subject: Licence retrieval problem
You can contact me through the support system at support at zuggsoft dot com and I can change the email address on your registration for you if you can't log in.
  Topic: I own v3, but my license key does not seem to work
Chiara

Replies: 2
Views: 3608

PostForum: CMUD General Discussion   Posted: Thu Oct 24, 2019 10:10 am   Subject: I own v3, but my license key does not seem to work
Under that key in the original email is a link to the store system. All keys expire after 7 days. You just need to log into the store and retrieve and updated key.

Chiara
  Topic: Lost my old email address that I purchased Cmud with
Chiara

Replies: 4
Views: 5626

PostForum: Website or Forum problems   Posted: Sun Oct 06, 2019 11:45 am   Subject: Lost my old email address that I purchased Cmud with
Thanks! I'm glad you're back to mudding.
  Topic: Lost my old email address that I purchased Cmud with
Chiara

Replies: 4
Views: 5626

PostForum: Website or Forum problems   Posted: Wed Oct 02, 2019 9:47 am   Subject: Lost my old email address that I purchased Cmud with
Thanks for the tag Shalimar!

One of your support requests got through and I have replied. You should have a key in your email.
  Topic: Store issue
Chiara

Replies: 1
Views: 3134

PostForum: CMUD General Discussion   Posted: Mon Aug 26, 2019 1:23 pm   Subject: Store issue
email me directly at chiara at zuggsoft dot com with your registered name, email address, and the postal address you used to register and I'll be able to help you.
Chiara
  Topic: CMUD registration code problem!!!
Chiara

Replies: 1
Views: 3136

PostForum: CMUD General Discussion   Posted: Sun Jun 30, 2019 4:44 pm   Subject: CMUD registration code problem!!!
Thanks for not going directly to Paypal.
As of 7:30 am I was caught up on all support mail, so I may not have received what you tried to send.

Please send me an email directly to chiara at zuggsof ...
  Topic: Bought CMUD PRO
Chiara

Replies: 5
Views: 5019

PostForum: CMUD General Discussion   Posted: Sat Jun 29, 2019 10:30 am   Subject: Bought CMUD PRO
It was a glitch from Paypal. I fixed it and you should have your key this morning. I'm sorry for the delay.
If you still want a refund, the instructions are here:
https://www.zuggsoft.com/store/hel ...
  Topic: No license key received
Chiara

Replies: 2
Views: 3848

PostForum: CMUD General Discussion   Posted: Sat May 04, 2019 10:25 am   Subject: No license key received
I had a connection issue with my database, but as of now all my support requests are up to date. If you still haven't received your key, reply here.
  Topic: Do they still sell Cmud?
Chiara

Replies: 3
Views: 4300

PostForum: CMUD General Discussion   Posted: Sun Apr 21, 2019 10:44 am   Subject: Do they still sell Cmud?
I'm still here and answer every support request I get.
  Topic: Can Anyone Help?
Chiara

Replies: 6
Views: 5963

PostForum: CMUD General Discussion   Posted: Sun Mar 03, 2019 11:34 am   Subject: Can Anyone Help?
I have now responded to all support requests, so your key should be in your inbox. (If it isn't in spam)
  Topic: Give me a new license key for Cmud V3.34
Chiara

Replies: 2
Views: 4568

PostForum: CMUD General Discussion   Posted: Sun Mar 03, 2019 11:20 am   Subject: Give me a new license key for Cmud V3.34
Shalimar is correct, as always. You should be able to log into the store and retrieve a key on your own.
If it doesn't work, you can email your name and email address to support@zuggsoft.com and I'll ...
  Topic: Upgrade Option from CMud v3 to Cmud v3 pro
Chiara

Replies: 3
Views: 5091

PostForum: CMUD General Discussion   Posted: Mon Feb 04, 2019 11:49 am   Subject: Upgrade Option from CMud v3 to Cmud v3 pro
There is an upgrade option and Shalimar is correct, it is applied automatically at check out as long as you are signed into the store. Let me know if you have trouble with it.
 
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