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As of this posting I am caught up with all support requests I have received. If you have not gotten a reply, please email me directly at chiara at zuggsoft dot com and see if I receive that.

Fortunately hpoonis2010 is inaccurate. The developer does care, but I do not have any emails or support requests from you @chris123zugg.
I will email you directly.

Thanks for letting us know this was resolved.

If you can't get into your store record for any reason you can email support at zuggsoft dot com with your registered name and email address and I'll help you sort things out.
Chiara

Because forum names don't usually match email names, please send me another email and add your forum name. I've helped several people with workarounds recently. I'll need to be able to search my histo ...

Nudge received, thanks Shalimar.

I am caught up with all my support email, so I am not receiving your support requests.

Try emailing me directly with your registered name, the email address on ...

The website has been up and down a few times in the past several days. Send me an email to support at zuggsoft.com with your registered name, email address, and postal address and I'll send you anothe ...

If you haven't tried CMUDpro3, that has all the CMUD functions, plus many others, and it has a separate trial.

We believe this has been fixed. Our sincere apologies to those who have been spammed with keys previously requested.

We fixed part of the issue, but random people still aren't getting license key emails or even replies from the help system.
We can't reproduce it because everything gets through to us with no proble ...

Currently, no one is receiving emailed keys. We are working to figure out why.
Zugg has created a temporary work around. If you need a new key and the automated retrieval didn't send you one within ...

I get that you are unhappy because times have changed and the developer is no longer able to devote himself to these products full time.
Being hostile with Shalimar absolutely will not help you with ...

@halfnoise, it looks like I'm not getting your support requests because my inbox on support is empty. Try emailing me directly at chiara at zuggsoft dot com

@newton I believe I have resolved your t ...

You can contact me through the support system at support at zuggsoft dot com and I can change the email address on your registration for you if you can't log in.

Under that key in the original email is a link to the store system. All keys expire after 7 days. You just need to log into the store and retrieve and updated key.

Chiara

Thanks! I'm glad you're back to mudding.

Thanks for the tag Shalimar!

One of your support requests got through and I have replied. You should have a key in your email.

email me directly at chiara at zuggsoft dot com with your registered name, email address, and the postal address you used to register and I'll be able to help you.
Chiara

Thanks for not going directly to Paypal.
As of 7:30 am I was caught up on all support mail, so I may not have received what you tried to send.

Please send me an email directly to chiara at zuggsof ...

It was a glitch from Paypal. I fixed it and you should have your key this morning. I'm sorry for the delay.
If you still want a refund, the instructions are here:
https://www.zuggsoft.com/store/hel ...

I had a connection issue with my database, but as of now all my support requests are up to date. If you still haven't received your key, reply here.

I'm still here and answer every support request I get.

I have now responded to all support requests, so your key should be in your inbox. (If it isn't in spam)

Shalimar is correct, as always. You should be able to log into the store and retrieve a key on your own.
If it doesn't work, you can email your name and email address to support@zuggsoft.com and I'll ...

There is an upgrade option and Shalimar is correct, it is applied automatically at check out as long as you are signed into the store. Let me know if you have trouble with it.