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I apologize for the delay in my response. I spent some unexpected time in the hospital.

The 'invalid name' error means that the key you are entering does not match the program you have downloaded. ...

I am back in the office. Please email me at zugg at zuggsoft dot com with the name and best guess at your grandmother's postal address and the old email address and I'll see what I can find for you.

I am please to announce that by completely rebuilding our email interface, Zugg has fixed the gmail issue!
If you don't get a requested license key and it doesn't show up in spam, please do email me ...

We were having some issues with a bot taking our site down, which caused the support email to bounce. Zugg has fixed this.
You can also reach support at zuggsoft at gmail dot com.

@moirai, try emailing zuggsoft@gmail.com. See if that will get through.

Until Zugg can find the correct ritual or incantation to fix the gmail issue (because all reasonable fixes have failed)
anyone needing a key can email me directly at support@zuggsoft dot com with you ...

Thanks for the quick response MikeC.
If you don't get your key, email me directly at support@zuggsoft dot com with your registered name and best guess at the email on file. I'll be happy to get you a ...

There have not been any updates or fixes since then. We are still supporting with license keys and the forums.
Chiara

The email issue is not yet fixed. We have tried several things that didn't work.

It's not 'won't respond'. We are currently having an issue with our mail through the server. Please contact me directly at chiara at zuggsoft dot com and it will get through.

I am very sorry for the issues. We are having an intermittent issue with our mail server and about 1 in 4 gmail addresses. It has been passed up the chain.

Please contact me directly at chiara at z ...

Yes. You can email me directly at chiara at zuggsoft dot com with your name and the email you registered under. I can try alternate email addresses, and if that fails send you a manual code.

We were able to get this sorted out yesterday.
If you don't get a response within 48 hours through the help system, you can email me directly at chiara at zuggsoft dot com.

As of this posting I am caught up with all support requests I have received. If you have not gotten a reply, please email me directly at chiara at zuggsoft dot com and see if I receive that.

Fortunately hpoonis2010 is inaccurate. The developer does care, but I do not have any emails or support requests from you @chris123zugg.
I will email you directly.

Thanks for letting us know this was resolved.

If you can't get into your store record for any reason you can email support at zuggsoft dot com with your registered name and email address and I'll help you sort things out.
Chiara

Because forum names don't usually match email names, please send me another email and add your forum name. I've helped several people with workarounds recently. I'll need to be able to search my histo ...

Nudge received, thanks Shalimar.

I am caught up with all my support email, so I am not receiving your support requests.

Try emailing me directly with your registered name, the email address on ...

The website has been up and down a few times in the past several days. Send me an email to support at zuggsoft.com with your registered name, email address, and postal address and I'll send you anothe ...

If you haven't tried CMUDpro3, that has all the CMUD functions, plus many others, and it has a separate trial.

We believe this has been fixed. Our sincere apologies to those who have been spammed with keys previously requested.

We fixed part of the issue, but random people still aren't getting license key emails or even replies from the help system.
We can't reproduce it because everything gets through to us with no proble ...

Currently, no one is receiving emailed keys. We are working to figure out why.
Zugg has created a temporary work around. If you need a new key and the automated retrieval didn't send you one within ...

I get that you are unhappy because times have changed and the developer is no longer able to devote himself to these products full time.
Being hostile with Shalimar absolutely will not help you with ...