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Shalimar's help is invaluable and much appreciated by those in the back office! Three Cheers!

All of my support email is up to date, so one of us isn't getting the emails we should. Please send your request directly to chiara at zuggsoft dot com and I'll see what is going on.

Sometimes Paypal doesn't sent the automatic notice of completion when your payment goes through. Also, Yahoo is currently blocking us, and hotmail was a few weeks ago. Please send an email to support ...

Reply sent via the support system.

Hmmm. I don't have a support ticket from you in the help system. That is odd. Please PM me your email address so I can track down your record and see what's up.

Always happy to help, even if I'm not always speedy.

I don't have any emails from you in our contact system, just Paypal. I think you're right, updating in the middle of a transaction caused the system to have a nervous breakdown. I have fixed it and se ...

Zugg was able to fix it remotely. I have sent new keys to 2 of the alternate addresses provided.

My database is down. I can't access it until Zugg can fix it tomorrow. It is beyond my skillset.

Hotmail and it's offshoots sometimes decides that zuggsoft.com is a spammer and blocks everything from us. There is no way for us to get off their list.

The issue is at your end. I have no other reports in the past week of others unable to receive emails from zuggsoft.com, but you obviously haven't received any of my replies. I have sent several. Is t ...

I am sending directly to the email provided. It is normally and automated process. I have tried triggering new keys twice. Is there an alternate email address to send to?

Definitely not a scam. Just a small family business currently tended by just me unless it is a complicated back end issue.
Response time runs 24-48 hours.

I have sent your new key. Sorry for the delay. It is likely the email is being sent to spam.

Your key should arrive within 24 hours. Each product has a separate price. For Mudding CMUD3 is recommended at $29.95.

My apologies. We had a server issue that required Zugg's intervention to fix. I've responded to all the help tickets I had, so if you put one in, your key should be waiting for you.
Chiara

I apologize for the delay. We had a server issue that required Zugg's intervention. I've caught up with all the tickets in the help system. If you still don't have your key, be sure to put in a help r ...

I'm glad it's all sorted!

I have responded both via paypal and the help system. I'm waiting on an alternate email address.

Per Ceridwel, this should be a fix for this issue:

Inside of MWB there is an option called "Ransomeware Protection" and if you simply turn that feature off then the CMud text delay issue is resolve ...

Was it this one: https://soundcloud.com/internet-sounds/windows-98-se?
Or you might try one of these: http://winsounds.com/windows-98-sounds/

Good luck tracking it down.

Ceridwel, thanks for posting that fix! MalwareBytes is the only known program to be causing the issue, but I've been getting more people reporting the issue. I'm glad to have an instruction to fix it.

MalwareBytes is the only program known to cause this issue. So it's likely they will eventually fix whatever their problem is.

It looks like there was some trouble with Paypal sending the automated trigger to our server that the purchase was complete. I've had to fix several that didn't finish properly. All the keys should ha ...

Zugg fixed the clock today. If you have a post on the forum dated Feb 28, then you'll have to wait until after that time to post again. We're sorry for the inconvenience.