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  Topic: Shalimar For President
Chiara

Replies: 1
Views: 359

PostForum: CMUD General Discussion   Posted: Fri Nov 09, 2018 10:36 am   Subject: Shalimar For President
Shalimar's help is invaluable and much appreciated by those in the back office! Three Cheers!
  Topic: reg key
Chiara

Replies: 3
Views: 525

PostForum: CMUD General Discussion   Posted: Fri Nov 09, 2018 10:35 am   Subject: reg key
All of my support email is up to date, so one of us isn't getting the emails we should. Please send your request directly to chiara at zuggsoft dot com and I'll see what is going on.
  Topic: reg key
Chiara

Replies: 3
Views: 525

PostForum: CMUD General Discussion   Posted: Fri Nov 02, 2018 10:22 am   Subject: reg key
Sometimes Paypal doesn't sent the automatic notice of completion when your payment goes through. Also, Yahoo is currently blocking us, and hotmail was a few weeks ago. Please send an email to support ...
  Topic: Purchase Issue/No Emails
Chiara

Replies: 9
Views: 1053

PostForum: CMUD General Discussion   Posted: Thu Oct 25, 2018 3:45 pm   Subject: Purchase Issue/No Emails
Reply sent via the support system.
  Topic: Purchase Issue/No Emails
Chiara

Replies: 9
Views: 1053

PostForum: CMUD General Discussion   Posted: Wed Oct 24, 2018 10:01 am   Subject: Purchase Issue/No Emails
Hmmm. I don't have a support ticket from you in the help system. That is odd. Please PM me your email address so I can track down your record and see what's up.
  Topic: Store Issue
Chiara

Replies: 3
Views: 685

PostForum: CMUD General Discussion   Posted: Mon Oct 08, 2018 3:32 pm   Subject: Store Issue
Always happy to help, even if I'm not always speedy.
  Topic: Store Issue
Chiara

Replies: 3
Views: 685

PostForum: CMUD General Discussion   Posted: Sat Oct 06, 2018 10:41 am   Subject: Store Issue
I don't have any emails from you in our contact system, just Paypal. I think you're right, updating in the middle of a transaction caused the system to have a nervous breakdown. I have fixed it and se ...
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 1661

PostForum: zMUD General Discussion   Posted: Thu Oct 04, 2018 5:24 pm   Subject: Is this just a scam?
Zugg was able to fix it remotely. I have sent new keys to 2 of the alternate addresses provided.
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 1661

PostForum: zMUD General Discussion   Posted: Thu Oct 04, 2018 5:04 pm   Subject: Is this just a scam?
My database is down. I can't access it until Zugg can fix it tomorrow. It is beyond my skillset.
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 1661

PostForum: zMUD General Discussion   Posted: Wed Oct 03, 2018 12:22 am   Subject: Is this just a scam?
Hotmail and it's offshoots sometimes decides that zuggsoft.com is a spammer and blocks everything from us. There is no way for us to get off their list.
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 1661

PostForum: zMUD General Discussion   Posted: Wed Oct 03, 2018 12:21 am   Subject: Is this just a scam?
The issue is at your end. I have no other reports in the past week of others unable to receive emails from zuggsoft.com, but you obviously haven't received any of my replies. I have sent several. Is t ...
  Topic: Not receivd license code for zmud
Chiara

Replies: 6
Views: 891

PostForum: zMUD General Discussion   Posted: Wed Oct 03, 2018 12:19 am   Subject: Not receivd license code for zmud
I am sending directly to the email provided. It is normally and automated process. I have tried triggering new keys twice. Is there an alternate email address to send to?
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 1661

PostForum: zMUD General Discussion   Posted: Fri Sep 28, 2018 9:37 am   Subject: Is this just a scam?
Definitely not a scam. Just a small family business currently tended by just me unless it is a complicated back end issue.
Response time runs 24-48 hours.
  Topic: Not receivd license code for zmud
Chiara

Replies: 6
Views: 891

PostForum: zMUD General Discussion   Posted: Fri Sep 28, 2018 9:35 am   Subject: Not receivd license code for zmud
I have sent your new key. Sorry for the delay. It is likely the email is being sent to spam.
  Topic: PRICE AND REGISTRATION
Chiara

Replies: 1
Views: 614

PostForum: CMUD General Discussion   Posted: Mon Sep 24, 2018 4:17 pm   Subject: PRICE AND REGISTRATION
Your key should arrive within 24 hours. Each product has a separate price. For Mudding CMUD3 is recommended at $29.95.
  Topic: License Issuse,
Chiara

Replies: 1
Views: 599

PostForum: CMUD General Discussion   Posted: Sat Sep 22, 2018 11:20 am   Subject: License Issuse,
My apologies. We had a server issue that required Zugg's intervention to fix. I've responded to all the help tickets I had, so if you put one in, your key should be waiting for you.
Chiara
  Topic: License issue
Chiara

Replies: 2
Views: 651

PostForum: CMUD General Discussion   Posted: Sat Sep 22, 2018 11:19 am   Subject: License issue
I apologize for the delay. We had a server issue that required Zugg's intervention. I've caught up with all the tickets in the help system. If you still don't have your key, be sure to put in a help r ...
  Topic: HELP> Where's my license key?
Chiara

Replies: 5
Views: 1160

PostForum: CMUD General Discussion   Posted: Mon Aug 20, 2018 4:34 pm   Subject: HELP> Where's my license key?
I'm glad it's all sorted!
  Topic: HELP> Where's my license key?
Chiara

Replies: 5
Views: 1160

PostForum: CMUD General Discussion   Posted: Sat Aug 11, 2018 1:09 am   Subject: HELP> Where's my license key?
I have responded both via paypal and the help system. I'm waiting on an alternate email address.
  Topic: cMUD super slow text input
Chiara

Replies: 5
Views: 1557

PostForum: CMUD General Discussion   Posted: Wed Jun 20, 2018 2:57 pm   Subject: cMUD super slow text input
Per Ceridwel, this should be a fix for this issue:

Inside of MWB there is an option called "Ransomeware Protection" and if you simply turn that feature off then the CMud text delay issue is resolve ...
  Topic: Old Start up Sound
Chiara

Replies: 2
Views: 988

PostForum: zMUD General Discussion   Posted: Thu Jun 14, 2018 2:23 pm   Subject: Old Start up Sound
Was it this one: https://soundcloud.com/internet-sounds/windows-98-se?
Or you might try one of these: http://winsounds.com/windows-98-sounds/

Good luck tracking it down.
  Topic: Typing Lag - MalWareBytes
Chiara

Replies: 10
Views: 2985

PostForum: CMUD General Discussion   Posted: Tue Jun 12, 2018 11:20 am   Subject: Typing Lag - MalWareBytes
Ceridwel, thanks for posting that fix! MalwareBytes is the only known program to be causing the issue, but I've been getting more people reporting the issue. I'm glad to have an instruction to fix it.
  Topic: cMUD super slow text input
Chiara

Replies: 5
Views: 1557

PostForum: CMUD General Discussion   Posted: Tue Jun 12, 2018 11:18 am   Subject: cMUD super slow text input
MalwareBytes is the only program known to cause this issue. So it's likely they will eventually fix whatever their problem is.
  Topic: CMUD registration code problem
Chiara

Replies: 3
Views: 1642

PostForum: CMUD General Discussion   Posted: Wed May 30, 2018 4:34 pm   Subject: CMUD registration code problem
It looks like there was some trouble with Paypal sending the automated trigger to our server that the purchase was complete. I've had to fix several that didn't finish properly. All the keys should ha ...
  Topic: Clock
Chiara

Replies: 0
Views: 1547

PostForum: Announcements   Posted: Tue Feb 27, 2018 6:32 pm   Subject: Clock
Zugg fixed the clock today. If you have a post on the forum dated Feb 28, then you'll have to wait until after that time to post again. We're sorry for the inconvenience.
 
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