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@halfnoise, it looks like I'm not getting your support requests because my inbox on support is empty. Try emailing me directly at chiara at zuggsoft dot com

@newton I believe I have resolved your t ...

You can contact me through the support system at support at zuggsoft dot com and I can change the email address on your registration for you if you can't log in.

Under that key in the original email is a link to the store system. All keys expire after 7 days. You just need to log into the store and retrieve and updated key.

Chiara

Thanks! I'm glad you're back to mudding.

Thanks for the tag Shalimar!

One of your support requests got through and I have replied. You should have a key in your email.

email me directly at chiara at zuggsoft dot com with your registered name, email address, and the postal address you used to register and I'll be able to help you.
Chiara

Thanks for not going directly to Paypal.
As of 7:30 am I was caught up on all support mail, so I may not have received what you tried to send.

Please send me an email directly to chiara at zuggsof ...

It was a glitch from Paypal. I fixed it and you should have your key this morning. I'm sorry for the delay.
If you still want a refund, the instructions are here:
https://www.zuggsoft.com/store/hel ...

I had a connection issue with my database, but as of now all my support requests are up to date. If you still haven't received your key, reply here.

I'm still here and answer every support request I get.

I have now responded to all support requests, so your key should be in your inbox. (If it isn't in spam)

Shalimar is correct, as always. You should be able to log into the store and retrieve a key on your own.
If it doesn't work, you can email your name and email address to support@zuggsoft.com and I'll ...

There is an upgrade option and Shalimar is correct, it is applied automatically at check out as long as you are signed into the store. Let me know if you have trouble with it.

Shalimar's help is invaluable and much appreciated by those in the back office! Three Cheers!

All of my support email is up to date, so one of us isn't getting the emails we should. Please send your request directly to chiara at zuggsoft dot com and I'll see what is going on.

Sometimes Paypal doesn't sent the automatic notice of completion when your payment goes through. Also, Yahoo is currently blocking us, and hotmail was a few weeks ago. Please send an email to support ...

Reply sent via the support system.

Hmmm. I don't have a support ticket from you in the help system. That is odd. Please PM me your email address so I can track down your record and see what's up.

Always happy to help, even if I'm not always speedy.

I don't have any emails from you in our contact system, just Paypal. I think you're right, updating in the middle of a transaction caused the system to have a nervous breakdown. I have fixed it and se ...

Zugg was able to fix it remotely. I have sent new keys to 2 of the alternate addresses provided.

My database is down. I can't access it until Zugg can fix it tomorrow. It is beyond my skillset.

Hotmail and it's offshoots sometimes decides that zuggsoft.com is a spammer and blocks everything from us. There is no way for us to get off their list.

The issue is at your end. I have no other reports in the past week of others unable to receive emails from zuggsoft.com, but you obviously haven't received any of my replies. I have sent several. Is t ...

I am sending directly to the email provided. It is normally and automated process. I have tried triggering new keys twice. Is there an alternate email address to send to?