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  Topic: Paid for Cmud via Paypal, no license key has arrived
Chiara

Replies: 7
Views: 54

PostForum: CMUD General Discussion   Posted: Fri Feb 28, 2020 11:36 am   Subject: Paid for Cmud via Paypal, no license key has arrived
@halfnoise, it looks like I'm not getting your support requests because my inbox on support is empty. Try emailing me directly at chiara at zuggsoft dot com

@newton I believe I have resolved your t ...
  Topic: Licence retrieval problem
Chiara

Replies: 12
Views: 13288

PostForum: Website or Forum problems   Posted: Thu Jan 23, 2020 12:07 pm   Subject: Licence retrieval problem
You can contact me through the support system at support at zuggsoft dot com and I can change the email address on your registration for you if you can't log in.
  Topic: I own v3, but my license key does not seem to work
Chiara

Replies: 2
Views: 375

PostForum: CMUD General Discussion   Posted: Thu Oct 24, 2019 10:10 am   Subject: I own v3, but my license key does not seem to work
Under that key in the original email is a link to the store system. All keys expire after 7 days. You just need to log into the store and retrieve and updated key.

Chiara
  Topic: Lost my old email address that I purchased Cmud with
Chiara

Replies: 4
Views: 612

PostForum: Website or Forum problems   Posted: Sun Oct 06, 2019 11:45 am   Subject: Lost my old email address that I purchased Cmud with
Thanks! I'm glad you're back to mudding.
  Topic: Lost my old email address that I purchased Cmud with
Chiara

Replies: 4
Views: 612

PostForum: Website or Forum problems   Posted: Wed Oct 02, 2019 9:47 am   Subject: Lost my old email address that I purchased Cmud with
Thanks for the tag Shalimar!

One of your support requests got through and I have replied. You should have a key in your email.
  Topic: Store issue
Chiara

Replies: 1
Views: 578

PostForum: CMUD General Discussion   Posted: Mon Aug 26, 2019 1:23 pm   Subject: Store issue
email me directly at chiara at zuggsoft dot com with your registered name, email address, and the postal address you used to register and I'll be able to help you.
Chiara
  Topic: CMUD registration code problem!!!
Chiara

Replies: 1
Views: 536

PostForum: CMUD General Discussion   Posted: Sun Jun 30, 2019 4:44 pm   Subject: CMUD registration code problem!!!
Thanks for not going directly to Paypal.
As of 7:30 am I was caught up on all support mail, so I may not have received what you tried to send.

Please send me an email directly to chiara at zuggsof ...
  Topic: Bought CMUD PRO
Chiara

Replies: 5
Views: 811

PostForum: CMUD General Discussion   Posted: Sat Jun 29, 2019 10:30 am   Subject: Bought CMUD PRO
It was a glitch from Paypal. I fixed it and you should have your key this morning. I'm sorry for the delay.
If you still want a refund, the instructions are here:
https://www.zuggsoft.com/store/hel ...
  Topic: No license key received
Chiara

Replies: 2
Views: 868

PostForum: CMUD General Discussion   Posted: Sat May 04, 2019 10:25 am   Subject: No license key received
I had a connection issue with my database, but as of now all my support requests are up to date. If you still haven't received your key, reply here.
  Topic: Do they still sell Cmud?
Chiara

Replies: 3
Views: 1058

PostForum: CMUD General Discussion   Posted: Sun Apr 21, 2019 10:44 am   Subject: Do they still sell Cmud?
I'm still here and answer every support request I get.
  Topic: Can Anyone Help?
Chiara

Replies: 6
Views: 1640

PostForum: CMUD General Discussion   Posted: Sun Mar 03, 2019 11:34 am   Subject: Can Anyone Help?
I have now responded to all support requests, so your key should be in your inbox. (If it isn't in spam)
  Topic: Give me a new license key for Cmud V3.34
Chiara

Replies: 2
Views: 1308

PostForum: CMUD General Discussion   Posted: Sun Mar 03, 2019 11:20 am   Subject: Give me a new license key for Cmud V3.34
Shalimar is correct, as always. You should be able to log into the store and retrieve a key on your own.
If it doesn't work, you can email your name and email address to support@zuggsoft.com and I'll ...
  Topic: Upgrade Option from CMud v3 to Cmud v3 pro
Chiara

Replies: 3
Views: 1457

PostForum: CMUD General Discussion   Posted: Mon Feb 04, 2019 11:49 am   Subject: Upgrade Option from CMud v3 to Cmud v3 pro
There is an upgrade option and Shalimar is correct, it is applied automatically at check out as long as you are signed into the store. Let me know if you have trouble with it.
  Topic: Shalimar For President
Chiara

Replies: 1
Views: 1363

PostForum: CMUD General Discussion   Posted: Fri Nov 09, 2018 10:36 am   Subject: Shalimar For President
Shalimar's help is invaluable and much appreciated by those in the back office! Three Cheers!
  Topic: reg key
Chiara

Replies: 3
Views: 1975

PostForum: CMUD General Discussion   Posted: Fri Nov 09, 2018 10:35 am   Subject: reg key
All of my support email is up to date, so one of us isn't getting the emails we should. Please send your request directly to chiara at zuggsoft dot com and I'll see what is going on.
  Topic: reg key
Chiara

Replies: 3
Views: 1975

PostForum: CMUD General Discussion   Posted: Fri Nov 02, 2018 10:22 am   Subject: reg key
Sometimes Paypal doesn't sent the automatic notice of completion when your payment goes through. Also, Yahoo is currently blocking us, and hotmail was a few weeks ago. Please send an email to support ...
  Topic: Purchase Issue/No Emails
Chiara

Replies: 9
Views: 3225

PostForum: CMUD General Discussion   Posted: Thu Oct 25, 2018 3:45 pm   Subject: Purchase Issue/No Emails
Reply sent via the support system.
  Topic: Purchase Issue/No Emails
Chiara

Replies: 9
Views: 3225

PostForum: CMUD General Discussion   Posted: Wed Oct 24, 2018 10:01 am   Subject: Purchase Issue/No Emails
Hmmm. I don't have a support ticket from you in the help system. That is odd. Please PM me your email address so I can track down your record and see what's up.
  Topic: Store Issue
Chiara

Replies: 3
Views: 1989

PostForum: CMUD General Discussion   Posted: Mon Oct 08, 2018 3:32 pm   Subject: Store Issue
Always happy to help, even if I'm not always speedy.
  Topic: Store Issue
Chiara

Replies: 3
Views: 1989

PostForum: CMUD General Discussion   Posted: Sat Oct 06, 2018 10:41 am   Subject: Store Issue
I don't have any emails from you in our contact system, just Paypal. I think you're right, updating in the middle of a transaction caused the system to have a nervous breakdown. I have fixed it and se ...
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 5791

PostForum: zMUD General Discussion   Posted: Thu Oct 04, 2018 5:24 pm   Subject: Is this just a scam?
Zugg was able to fix it remotely. I have sent new keys to 2 of the alternate addresses provided.
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 5791

PostForum: zMUD General Discussion   Posted: Thu Oct 04, 2018 5:04 pm   Subject: Is this just a scam?
My database is down. I can't access it until Zugg can fix it tomorrow. It is beyond my skillset.
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 5791

PostForum: zMUD General Discussion   Posted: Wed Oct 03, 2018 12:22 am   Subject: Is this just a scam?
Hotmail and it's offshoots sometimes decides that zuggsoft.com is a spammer and blocks everything from us. There is no way for us to get off their list.
  Topic: Is this just a scam?
Chiara

Replies: 13
Views: 5791

PostForum: zMUD General Discussion   Posted: Wed Oct 03, 2018 12:21 am   Subject: Is this just a scam?
The issue is at your end. I have no other reports in the past week of others unable to receive emails from zuggsoft.com, but you obviously haven't received any of my replies. I have sent several. Is t ...
  Topic: Not receivd license code for zmud
Chiara

Replies: 6
Views: 2986

PostForum: zMUD General Discussion   Posted: Wed Oct 03, 2018 12:19 am   Subject: Not receivd license code for zmud
I am sending directly to the email provided. It is normally and automated process. I have tried triggering new keys twice. Is there an alternate email address to send to?
 
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